Summary
Work History
Education
Skills
Accomplishments
Timeline
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Paula Phillips

Paula Phillips

Martinsburg,WV

Summary

Dynamic professional with a proven track record in customer service and operational management. As the Owner of Cut Above the Rest, I developed effective marketing strategies and trained staff to enhance service quality. My strong work ethic and ability to adapt to new technologies led to increased customer satisfaction and streamlined operations at BFS Foods and Gas.

Work History

Owner and Operator,Cut Above the Rest

Self
  • Managed daily operations, ensuring high-quality service and customer satisfaction.
  • Developed marketing strategies to increase brand visibility and attract new clients.
  • Oversaw financial planning, budgeting, and expense management for sustainable growth.
  • Trained and mentored staff, fostering a collaborative and efficient work environment.

Cashier

BFS Foods andGas
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, providing knowledgeable support and recommendations.
  • Maintained accurate cash drawer balance through diligent counting and reconciliation.
  • Implemented inventory management techniques to optimize stock levels and reduce waste.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

South Hagerstown High
Hagerstown, MD

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Accomplishments

Was the owner and operator of above the Rest , did hair for 28 years,

Timeline

Owner and Operator,Cut Above the Rest

Self

Cashier

BFS Foods andGas

South Hagerstown High

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Paula Phillips