Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Paula Pineda

San Marcos,TX

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. I have worked with children and adults with disabilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Caregiver

Alamo Consumer Direct Care
08.2020 - Current
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Child Support Technician

Office Of Attorney General Of Texas
01.2020 - 08.2020


  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Completed data entry tasks with accuracy and efficiency.

Patient Access Representative

Resolute Health Hospital
12.2015 - 07.2016


  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Patient Service Representative

Live Oak Health Care
01.2013 - 10.2015


  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Took copayments and compiled daily financial records.

Cashier/Crew Member

WENDY'S
12.2011 - 04.2013


  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Education

Medical - Medical Administrative Asistant

Everest Institute
08.2013

High School Diploma -

San Marcos High School
06.2012

Skills

  • First Aid Certification
  • Personal Care Assistance
  • Multitasking and Organization
  • Vitals Monitoring and Documentation
  • Compassionate Communication
  • Time Management
  • Laptop and Tablet Operation
  • Childhood Development
  • Special Needs Experience
  • Behavior Redirection

Certification

  • First Aid/CPR Certified

Timeline

Caregiver

Alamo Consumer Direct Care
08.2020 - Current

Child Support Technician

Office Of Attorney General Of Texas
01.2020 - 08.2020

Patient Access Representative

Resolute Health Hospital
12.2015 - 07.2016

Patient Service Representative

Live Oak Health Care
01.2013 - 10.2015

Cashier/Crew Member

WENDY'S
12.2011 - 04.2013

Medical - Medical Administrative Asistant

Everest Institute

High School Diploma -

San Marcos High School

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Paula Pineda