PAULA PLOUFFE
Pharmacy Technician
DERRY,NH
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Iqvia. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Pharmacy Technician
Walmart
Salem, NH
09.2000 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Received and inputted new prescriptions into computer
- Called providers with questions on prescriptions
- Called insurance companies for rejected prescriptions
- Received many compliments on customer service skills including earning a Customer Service Award
- Trained new pharmacy technicians
- Provided excellent customer service by following up on all unresolved orders (Ex. Out of stock medication, out of refills, and insurance rejections)
- Prescription intake. Including, greeting, adding and verifying patient information, and adding insurance
- Filed prescriptions and maintained all records in accordance to regulation
- Operated register, to process payment for customer purchases, returns, and exchanges
- Assisted customers with over the counter products
Education
Pinkerton Academy
Derry, NH06.2000
Skills
- Answering and Routing Calls in efficiently
- Great customer service skills
- Able to listen attentively and address customers concerns actively
- Excellent teamwork skills
- Able to efficiently communicate with patients, doctors office staff, insurance, and pharmacy staff either verbally or written
- Able to pay attention to detail despite distractions
- Quick and accurate typing
Timeline
Pharmacy Technician
Walmart
09.2000 - 07.2018
Pinkerton Academy
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