Paula Potter
Cheyenne
Summary
Dynamic Telehealth Clinical Technician with a proven track record at the Department of Veterans Affairs, excelling in patient care and clinical documentation. Skilled in specimen collection and maintaining HIPAA compliance, I foster strong relationships with patients, ensuring their comfort and safety while enhancing workflow efficiency through effective communication and teamwork.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Telehealth Clinical Technician
Department of Veterans Affairs
Cheyenne, WY
02.2015 - Current
- Assisted in patient care by preparing equipment and supplies for clinical procedures.
- Maintained cleanliness and organization of clinical environments to ensure safety standards.
- Supported healthcare professionals with routine tasks, enhancing workflow efficiency.
- Learned to operate medical devices under supervision, contributing to quality patient care.
- Documented patient information accurately in electronic health records for data integrity.
- Participated in safety training sessions, ensuring compliance with health regulations.
- Communicated effectively with team members to coordinate patient treatment plans.
- Engaged in continuous learning about clinical practices and protocols for improved support services.
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
Certified Nursing Assistant
Granite Rehabilitation and Wellness Center
Cheyenne, WY
10.2024 - 02.2026
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and equipment to uphold safety standards.
- Documented patient care activities accurately in electronic health records systems.
- Trained new staff on protocols and procedures for patient care delivery.
- Implemented infection control measures to reduce risks within the facility.
- Provided emotional support to patients and families, enhancing overall wellness experience.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
Stylist
Smart Style Salon
Cheyenne, WY
07.2017 - 06.2022
- Provided personalized consultations to clients, assessing their needs and preferences for hairstyles.
- Executed haircuts and color treatments using industry-standard techniques and tools.
- Maintained sanitation and safety standards in the salon environment to ensure client satisfaction.
- Assisted in managing inventory of hair care products, ensuring availability for customer needs.
- Built strong relationships with clients, leading to repeat business and referrals through exceptional service.
- Collaborated with team members to develop promotional strategies, enhancing salon visibility in the community.
- Mentored junior stylists on best practices and advanced styling techniques to improve overall service quality.
- Implemented feedback mechanisms to enhance client experiences, resulting in improved satisfaction ratings.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Preserved patient safety by following safety protocols.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Stylist
Fantastic Sams
Cheyenne, WY
03.2005 - 02.2015
Education
Associate of Science - Medical Admistrative Assistant
Ultimate Medical Academy
Clearwater, FL02.2021
Cosmetology -
Cheeks Beauty Academy
Cheyenne, WY11.2004
Skills
- Coagulation testing
- Patient care
- Specimen labeling
- Clinical documentation
- Specimen collection
- Quality control procedures
- Inventory maintenance
- Data recording
- Specimen processing
- Urinalysis procedures
- Laboratory safety
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient confidentiality
- Patient records documentation
- Safety compliance
- Relationship building
- Lab equipment maintenance
- Sterilization techniques
- Team building
- Task prioritization
- Self motivation
- Infection control
- Medical terminology
Accomplishments
As a stylist, I did additional education for products and ethnic hair.
Certification
Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Granite Rehabilitation and Wellness Center
10.2024 - 02.2026
Stylist
Smart Style Salon
07.2017 - 06.2022
Telehealth Clinical Technician
Department of Veterans Affairs
02.2015 - Current
Stylist
Fantastic Sams
03.2005 - 02.2015
Associate of Science - Medical Admistrative Assistant
Ultimate Medical Academy
Cosmetology -
Cheeks Beauty Academy