Paula Rasnick
Paris,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Key Benefit Administrators
Fort Mills, SC
05.2023 - 01.2025
- Oversaw customer relations, guaranteeing compliance and satisfaction.
- Increased understanding of insurance concepts through clear explanations.
- Ensured timely payments in collaboration with VPAY, enhancing member satisfaction.
- Enhanced adaptability by balancing dual roles.
- Provided extensive insurance support across KBA and Allstate portfolios.
- Analyzed intricate insurance policies to explain benefits accurately.
- Designed effective communication protocols to simplify resolution of challenging insurance concerns.
Certified Nursing Assistant
Henry County Healthcare Center
Paris, TN
01.2022 - 01.2023
- Maintained strict compliance with HIPAA standards to safeguard sensitive information.
- Optimized workflows resulting in improved patient outcomes.
- Ensured precision in documentation of vital signs to improve treatment results.
- Worked alongside medical teams to establish successful care strategies.
- Enhanced comfort by facilitating mobility and daily activities.
- Utilized EHR systems to maintain accurate patient records.
Education
Associate - Medical Billing And Coding
Pinnacle Career Institute
01-2012
Some College (No Degree) - Nursing Assistant
Henry County Healthcare Center
Skills
- Healthcare Data Collection
- Billing and Coding Proficiency
- ICD-10-CM Proficiency
- Accurate Data Entry
- Comprehensive Health Insurance Understanding
- Healthcare Terminology Proficiency
- CPT
- HCPCS
- Attention to detail
- Telecommuting Skills
- Proficient in Both Communication Forms
- HIPAA Compliance Knowledge
- Technical Proficiency
Certification
- Certified Professional Coder, Apprentice
- Certified Nursing Assistant
Timeline
Insurance Customer Service Representative
Key Benefit Administrators
05.2023 - 01.2025
Certified Nursing Assistant
Henry County Healthcare Center
01.2022 - 01.2023
Associate - Medical Billing And Coding
Pinnacle Career Institute
Some College (No Degree) - Nursing Assistant
Henry County Healthcare Center
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