Denise Felix
Tucson,AZ
Summary
Dynamic customer service professional with extensive experience at National Harvest and Sáenz and Associates. Proven expertise in insurance terminology and billing procedures, enhancing customer satisfaction through effective problem resolution. Bilingual communicator adept at fostering trust and delivering accurate information, ensuring timely updates and collections while maintaining a high level of organization.
Overview
16
16
years of professional experience
Work History
Insurance Customer Service Representative
National Harvest
Tucson, AZ
06.2022 - 02.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
Retail Sales Associate
Sally's Beauty Supply
Tucson, AZ
07.2014 - 02.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
InsuranceBilingual Customer Service Representative
Sáenz and Associates
Tucson, AZ
10.2007 - 02.2015
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collections.
Education
Empire Beauty School
Tucson, AZ06.2011
Alta Vista High School
Tucson, AZ05.2005
Skills
- Organization
- Insurance terminology
- Customer service
- Data entry
- Billing and collection procedures expert
- Electronic payments
Timeline
Insurance Customer Service Representative
National Harvest
06.2022 - 02.2024
Retail Sales Associate
Sally's Beauty Supply
07.2014 - 02.2016
InsuranceBilingual Customer Service Representative
Sáenz and Associates
10.2007 - 02.2015
Empire Beauty School
Alta Vista High School