Paula Starks
West Helena,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Conduent
West Helena, AR
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
SYKES
Fort Smith, AR
07.2021 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
Production Worker
Hoffinger Industries
West Helena, AR
09.1998 - 06.2021
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Kept operations area neat and orderly to minimize obstacles.
- Weighed and loaded orders according to project specifications.
- Unloaded and sorted products and transported items to proper locations.
- Recorded inspection results after production runs.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Attended regular training sessions to increase machine operating skills.
- Sorted and packaged products to prepare for processing or shipment.
- Worked at fast and steady pace to meet production goals.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Accomplished production goals by working with speed and accuracy.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Diligently maintained safety and quality standards.
- Completed product assembly according to standardized procedures.
- Adjusted controls or stopped machines and opened holding devices to correct problems.
- Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
- Recognized defective material and reported issues to management.
- Used hand and power tools to perform operational and routine tasks.
Education
High School Diploma -
Central High School
West Helena, AR05.1990
Skills
- Report generation
- Report creation
- Credit card payment processing
- Process optimization
- High-energy attitude
- Customer relations
- Courteous demeanor
Timeline
Customer Service Representative
Conduent
11.2022 - Current
Customer Service Representative
SYKES
07.2021 - 11.2022
Production Worker
Hoffinger Industries
09.1998 - 06.2021
High School Diploma -
Central High School