Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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PAULA RIDEAU-TURNER

Henrico,VA

Summary

Detailed performance-driven with twenty-five years of experience implementing small and Enterprise clients on F&I Laser/Digital Contracting installs. Excellent communication skills having the ability to build relationships with internal and external customers. A cost-conscious and take-charge leader, with an unwavering commitment to excellence. Other areas of strength include Flexible/ Adaptable, Resolve Conflicts, Time Management, Pre/Post Client Relations, Leader, Mentor. Resourceful Project Manager with 25 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

Overview

26
26
years of professional experience

Work History

Project Manager I

CDK Global Inc
Hoffman Estates, IL
10.2014 - 10.2022
  • Manage electronic forms library for third party vendors
  • Duties included uploading vendor forms and maintaining current revisions, resolving vendor form issues, provided best practices, provided monthly reports
  • Worked with OEMs during pilot phase for new Retail and Leases contracts prior to general release.
  • Assist ADP/CDK Enterprise clients with questions regarding F&I laser forms and the e-Forms library
  • Provided technical support to clients and ADP/CDK associates accessing ConnectCDK platform
  • Managed support cases for clients and ADP/CDK associates, closing 500 cases per month
  • Adhered to all company policies, participated in special tasks and team activities
  • Assist with associates advancement and improvement of internal knowledge (SOP, training, and mentor)
  • Strong communication and interpersonal skills that demonstrate my ability to interact effectively with varies personalities both internal and external clients
  • Actively listening to customers concerns and responding quickly to their concerns. Creating customer satisfaction and fueling customer loyalty.
  • Responsible for submitting monthly billing reports to finance.

Project Specialist II

Automatic Data Processing, COE
Hoffman Estates, IL
01.2004 - 01.2014
  • Coordinate and schedule resources needed for implementing F&I Laser/Digital Contracting application for on-site training
  • Responsible for managing thirty installs per month
  • Responsibilities include: coordinated with Resource Management scheduling on-site Business Solution Consultant for on-site training, confirmed install date with clients, worked with assigned ADP/CDK associates to ensure F&I forms were prepared prior to install date, work with work with Resource Management to schedule on-site Business Solution Consultant confirmed all hardware was scheduled and shipment, coordinate hardware installation with ADP Field Engineering group, conduct Pre-Site and Go Live calls with the client and ADP/CDK on-site trainers, monitor on-site training activity, resolved issues that occur during on-site training, called contract lines installed to begin client billing
  • Performed risk assessments on all installs
  • Monitor and maintain install backlog
  • Ensuring all contract lines are Sarbanes compliance
  • Attend weekly team meetings
  • Evaluate implementation process and procedures
  • Assist in training new hires and help develop implementation training guidelines for ADP/CDK Digital Contracting application for Regional Project Managers.

Project Specialist / Senior Install Specialist

Automatic Data Processing – Laser Central
Hoffman, IL
06.1996 - 10.2004
  • Developed and implemented ADP first every Laser Replacement Project within Laser Imaging
  • Assist in developing new processes and training for new products within Laser Imaging
  • Participated in testing new products
  • Installed lasers printers and laser forms applications (Elite and ELF) for new installs, upgrades and migrations, working with clients, and on-site ADP associates ensuring a smooth install
  • Record activity of laser installations in multiple databases, called contract lines installed to begin client billing
  • Troubleshoot difficult installs and assist junior installers with complex installs
  • Trained new laser installers on ADP SOP
  • Monitored backlog and assigned associates to specific installs within their regions.

Education

Bachelor of Arts - General Studies

Louisiana State University

Skills

COMPUTER SKILLS / DATABASESundefined

Affiliations

Women’s Unlimited Companies that Care AIM High Organization Driven African American Business Resource Group Empower Women Business Resource Group

Timeline

Project Manager I

CDK Global Inc
10.2014 - 10.2022

Project Specialist II

Automatic Data Processing, COE
01.2004 - 01.2014

Project Specialist / Senior Install Specialist

Automatic Data Processing – Laser Central
06.1996 - 10.2004

Bachelor of Arts - General Studies

Louisiana State University
PAULA RIDEAU-TURNER