Paula Riehm
Bohemia,NY
Summary
Administrative professional supporting senior leadership, department operations, and confidential office processes. Coordinates training, compliance tracking, staff coverage, travel, and administrative requests while maintaining organized records and clear communication across departments.
Overview
20
20
years of professional experience
Work History
CHIEF ADMINISTRATIVE SUPPORT CLERK MAINTENANCE OF EQUIPMENT DEPARTMENT
LIRR
HILLSIDE, NY
02.2025 - Current
- Provides executive and operational support to the CMO and to the DCMO.
- Training and compliance coordination for both Headquarters (MTAU) and LIRR Safety Training courses. Partner with Headquarter's training department to schedule required management classes and track completion of mandatory requirements. Partner with LIRR Safety Training to schedule the required safety classes needed by Maintenance of Equipment employees.
- Coordinated tuition assistance applications, emergency lodging requests, outside activity applications, winter storm coverage, and DGM weekend coverage to ensure compliance and support for staff needs.
- Provided administrative oversight, workforce development, clerical coverage, and staff guidance to enhance departmental operations.
- Oversee parking pass issuance, outside vendor passes.
- Coordinated vehicle fleet logistics, ensuring timely maintenance and availability of vehicles while managing service communications and scheduling for MoFE's fleet and overseeing winter vehicle rentals for Maintenance of Equipment Department.
SECRETARY GENERAL SUPERINTENDENTS TRANSPORTATION DEPARTMENT
LIRR
JAMAICA, NY
03.2017 - 02.2025
- Provide clerical support to the General Superintendents of Transportation. Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Handle outside seminar and travel arrangements for the Transportation Department; Preparing travel authorizations, obtaining authorization, scheduling itinerary, coordinating employee's reimbursement.
- Ability to maintain a strict level of confidentiality.
- Cover the responsibilities of the Assistant to the Chief Transportation Officer.
- Record and transcribe CTO meeting minutes.
- Organized and facilitated department meetings to ensure effective communication and collaboration among team members.
- Planned and organized training sessions and events to enhance employee skills and knowledge.
- Provided support during Manager Workshops by facilitating activities and managing participant engagement.
- Schedule and coordinate mandatory MECC classes for management.
- Compile Monthly Operating Reports.
- Maintain LIRR Intranet utilizing Adobe Dreamweaver and FileZilla software.
- Preparation and distribution of Train Operations Notices, Weekend Duty, Delegations of Authority.
- Annually coordinate Superintendents' vacations and Superintendent Weekend Duty.
- Coordinate inter/intradepartmental weekend coverage.
- Ability to work effectively with different departments.
- Compose Conductor phone bills and Birthday letters for the Transportation Department employees.
- Prepare retirement Train Order plaques.
- Cover the Transportation Data Coordinator position to help 3rd party vendors, as well as LIRR, to organize and schedule their flagging needs.
- Produce accurate office files and updated spreadsheets.
- Handle daily scheduling tasks and provide administrative support for the department.
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
- Completed accurate daily reports and memos.
- Record expenses and maintain Petty Cash.
PAYROLL INFORMATION CLERK, ENGINEERING DEPARTMENT
LIRR
HILLSIDE, NY
03.2015 - 03.2017
- Enter payroll for the Engineering Department in a timely and accurate manner into CTAMS.
- Review and maintain the Engineering Department Employees' SLA-28 forms (Sick Leave Administration Forms).
- Demonstrated skill in managing multiple tasks simultaneously and taking direction.
- Communicate daily with field Supervisors and handle any issues that may arise in a professional and courteous manner.
- Adapted to new tasks and responsibilities effectively and tasks.
- Demonstrated the ability to meet daily deadlines accurately.
- Perform daily tasks with little to no supervision.
STATION APPEARANCE MAINTAINER, STATIONS DEPARTMENT
LIRR
VARIOUS LOCATIONS, NY
11.2013 - 03.2015
- Effectively maintained the appearance of the Long Island Railroad properties, which included cleaning the stations and snow removal.
- Operated Long Island Railroad vehicles.
- Collaborated with team members and completed tasks independently to meet operational goals.
- Adhered to company policies for appearance, thoroughness, and safety.
- Handled equipment, chemicals, and materials properly and with caution.
- Used industrial cleaning products following strict safety procedures.
- Operated large carpet shampoo machines and industrial floor polishers.
OPERATIONS MANAGER
VICTORY LANE TRUCKING
BOHEMIA, NY
01.2007 - 01.2010
- Oversaw operations of family-owned roll-off trucking company, ensuring smooth logistics and customer satisfaction.
- Liaised with suppliers and customers to optimize service delivery and enhance client relationships.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced, and optimized internal policies.
- Identified and eliminated unauthorized, unsafe, or ineffective practices to ensure compliance and improve safety standards.
- Oversaw the safety of the vehicles.
- Accurate and timely payroll processing.
- Performed various administrative tasks, including filing and data entry.
Education
Court Reporter/ Stenographer -
Long Island Business Institute
Commack, NY01-2010
High School Diploma -
Brentwood H.S.
Brentwood, NY01-1985
Skills
- Office administration
- Senior leadership support
- Onboarding coordination
- Compliance coordination
- Transcription services
- MS Word, Excel, PowerPoint, PeopleSoft, Kronos, Teams, Dreamweaver, FileZilla, Google Maps, Google Earth
- Problem solving
- Strong verbal and written communication
- Organization
- Dedicated team player
Personal Information
Title: Administrative Professional
Timeline
CHIEF ADMINISTRATIVE SUPPORT CLERK MAINTENANCE OF EQUIPMENT DEPARTMENT
LIRR
02.2025 - Current
SECRETARY GENERAL SUPERINTENDENTS TRANSPORTATION DEPARTMENT
LIRR
03.2017 - 02.2025
PAYROLL INFORMATION CLERK, ENGINEERING DEPARTMENT
LIRR
03.2015 - 03.2017
STATION APPEARANCE MAINTAINER, STATIONS DEPARTMENT
LIRR
11.2013 - 03.2015
OPERATIONS MANAGER
VICTORY LANE TRUCKING
01.2007 - 01.2010
Court Reporter/ Stenographer -
Long Island Business Institute
High School Diploma -
Brentwood H.S.