Shivon M Bryant
Rochester
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Administrative Assistant to Chief, Department of Neurosurgery
University of Rochester
Rochester, NY
06.2014 - Current
- Provide administrative support to Dr. Walter Chief of Neurosurgery
- Directed calendar management for Chief of Neurosurgery, ensuring efficient coordination of surgery schedules and meetings.
- Submit reimbursements for clinical travels and meals.
- Arrange Travel for Providers to Medical Conferences
- Coordinate resident OR Schedule with the Providers and help coordinate required paperwork.
- Order Proper Medical equipment for Providers through various Representatives.
- Processing New Hire Paperwork with Human Resources
- Handling New Hire Accounts for Employee Number, Telephone, and email accounts.
- Providing Training for Electronic ERecord, Registration and Scheduling, and OR scheduling.
- Provide secretarial duties by managing and prepping for Regional Clinics, Answering phones, and scheduling patient appointments.
- Coordinate and communicate with referring Physician offices via phone or electronic referral work queue.
- Schedule surgeries and communicate with equipment representatives with OR needs.
- Acquire insurance verification and prior authorization for surgeries, and imaging studies.
- Submit disability /MVA/workers compensation documentation via mail and fax.
- Responsible for uploading prior imaging and obtaining office and referral notes for Clinics.
- Scan/index office documents.
- Coordinate patient transportation/hotel accommodations.
- Perform other administrative functions as necessary, along with excellent customer service daily.
- Train new employees on obtaining authorizations, scheduling and organization
- Experience with Master scheduling for Flowcast building templates, adding clinics, and other provider maintenance.
- Cadence-super- user experience with Template Building, Reports, Professional Billing, and Scheduling
- Manage Workques referrals and assist in scheduling patient appointments and follow up care ordered by provider.
- Assist with Research Testing for Stride.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Managed calendar scheduling and coordinated meetings for multiple executives.
Medical Biller/Access Associate
Rochester General Health System
Rochester, NY
08.2011 - 04.2014
- Developed and created a more effective filing system to accelerate paperwork processing.
- Processed confidential tax form information.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
- Verified and logged in deadlines for responding to daily inquiries.
- Suggested process improvements to secure prompt and regular receipts for the organization.
- Researched and resolved billing and invoice problem.
- Deposited third party checks, as well as monthly reserve transfers
- Suggested process improvements to secure prompt and regular receipts for the organization.
- Processed outstanding claims and retrieve unpaid claims.
- Enter Provider Charges and coding procedure codes into eRecord.
- Balance Cash drawers at the end of the day.
Patient Coordinator
Borg & Ide Imaging
Rochester, NY
01.2011 - 08.2011
- Demonstrated mastery of customer service call script within specified timeframes.
- Scheduled MRI’s and CT-scans, Bone Scans, Mammograms, and Arthroplasty appointments for patients.
- Addressed customer service inquiries in a timely and accurate fashion.
- Properly directed inbound calls in phone queues to improve call flow.
- Maintained up-to-date records at all times.
Secretary III
Highland Hospital
Rochester, NY
05.2005 - 07.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained the front desk and reception area in a neat and organized fashion.
- Recorded and filed patient data and medical records.
- Answering incoming patient calls and triage calls for Health Care Providers.
- Processed all Disability and FMLA paperwork for all Providers.
- Entered Provider Billing Encounters in Flowcast.
- Balanced Cash Drawers at the end of the day.
Education
AAS degree - Medical Assisting
Everest College
Rochester, NY06-2005
High School Diploma - undefined
East High School
Rochester, NY06-1999
Skills
- Customer service
- Data entry
- Office administration
- Computer skills
- Administrative support
- File organization
- Microsoft Excel
- Time management
- Microsoft Word
- Clinical documentation
- Patient services management
- Staff development
- Staff scheduling
- Patient confidentiality
- Clinical supervision
- Process improvements
- Professional telephone etiquette
- Conflict resolution
- Effective multitasking
- Strong work ethic
- Patient scheduling management
- Attention to detail
- Patient check-in
- Insurance eligibility and verification
- Medical practice operations
- Patient demographics
- Strong interpersonal skills
- Conflict resolution abilities
- Office management software
- Electronic health records management
- Physician coordination
- Work Planning and Prioritization
- Relationship building
- Planning and prioritization
- Staff management
- Vendor relationships
- Scheduling
- Schedule management
- Training and orientation
- Records and database management
- Administrative background
- Document review
- Administrative management
Additional Training
- Performance Management: Giving Effective Feedback (Starts 8/17/2021) Completed: 8/19/2021 Status: Completed
- Culture of Respect: Preventing Harassment and Discrimination (2021) Completed: 8/16/2021 Status: Completed
- Mandatory In-Service Education Program [All Employee] (2021) Completed: 6/1/2021 Status: Completed
- Using MyPath for Employee Performance Reviews (Starts 5/27/2021) Completed: 5/27/2021 Status: Completed
- Calendar Events Admin Training Completed: 9/28/2020 Status: Completed
- Preventing Harassment and Discrimination: Managers/Supervisors/Faculty Members Completed: 9/28/2020 Status: Completed
- From Conflict to Conversation Completed: 9/21/2020 Status: Completed
- Effective Email Communications (Starts 8/6/2020) Completed: 8/4/2020 Status: Completed
- Active Violence in a Healthcare Setting (Starts 8/4/2020) Completed: 8/4/2020 Status: Completed
- P2P: Introduction to UR Procurement for Initiators Completed: 7/20/2020 Status: Completed
- P2P: Marketplace Overview Completed: 6/22/2020 Status: Completed
- Mandatory In-Service Education Program [All Employee] (2020) Completed: 2/27/2020 Status: Completed
- Harassment and Discrimination Prevention Training for Managers/Supervisors/Faculty Members Completed: 2/10/2020 Status: Completed
- Ethical and Legal Obligations in the Hiring Process Completed: 1/7/2020 Status: Completed
- Creating a Respectful Workplace (Starts 11/7/2019) Completed: 12/8/2019 Status: Completed
- Performance Management: Giving Effective Feedback (Starts 10/29/2019) Completed: 11/29/2019 Status: Completed
- SMH Practice Red Alert “Appropriate Application/Use of Restraints in the Health Care Setting” Completed: 10/24/2019 Status: Completed
- 2016 ICARE Commitment Acknowledgement RETIRED Completed: 10/24/2019 Status: Completed
- Safe Patient Handling 2018 RETIRED Completed: 10/24/2019 Status: Completed
- "Ditch the Drama" Cy Wakeman Webinar- May 21, 2019 Completed: 10/24/2019 Status: Completed
- ICARE Contract RETIRED Completed: 10/24/2019 Status: Completed
- Antimicrobial Stewardship Program (ASP) Completed: 10/24/2019 Status: Completed
- Universal Gloving Completed: 10/24/2019 Status: Completed
- HRMS Time and Labor Training Class (Starts 10/15/2019) Completed: 10/15/2019 Status: Completed
Timeline
Administrative Assistant to Chief, Department of Neurosurgery
University of Rochester
06.2014 - Current
Medical Biller/Access Associate
Rochester General Health System
08.2011 - 04.2014
Patient Coordinator
Borg & Ide Imaging
01.2011 - 08.2011
Secretary III
Highland Hospital
05.2005 - 07.2010
High School Diploma - undefined
East High School
AAS degree - Medical Assisting
Everest College