PAULA ROBLE
Baltimore,MD
Summary
Highly skilled healthcare professional passionate about driving initiatives related to quality improvement, process optimization, and patient satisfaction.
Overview
12
12
years of professional experience
Work History
Hospital Donation Coordinator
INFINITE LEGACY
10.2023 - Current
- Collaborated with hospital leaders, administrators, physicians, and nurses to build comprehensive donation systems. Ensured regulatory compliance achieved.
- Developed and maintained assigned client hospital profiles to identify obstacles and implement strategic plans to increase hospital-wide organ donation.
- Provided formal and informal education to staff.
- Acted as a liaison between the hospital medical team and donor clinical team to review the plan of care and facilitate effective communication.
- Conducted meetings with hospital administration, physicians, and nursing leadership to advise on policy and procedures and provided regular feedback, including results from reviews, quality assurance mechanisms, and donor outcomes.
- Analyzed data to identify opportunities for additional donation conversion and process improvement. Reported data to hospital partners.
- Assisted with clinical needs (case initiation, donor management) as needed.
Practice Manager
UNIVERSITY OF MARYLAND UPPER CHESAPEAKE
08.2020 - 09.2023
- Managed administrative and clinical staff and delivered consistent coaching and mentoring to improve job efficiency and team approach.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Oversaw hiring process for new employees, selecting candidates who aligned with practice's mission and values.
- Improved practice revenue cycle through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
Coordinator, Population Health
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
03.2018 - 08.2020
- Collaborated with the Director of Population Health to establish program curriculum and goals for the MDPCP/C.A.R.E. Navigation program.
- Acted as a liaison between the organization, partners, stakeholders, and members. Promoted and improved services and communication, which impacted readmission rates and quality of care.
- Fostered relationships with community members to define programming needs and strengthen organizational alignment.
- Supervised staff of Community Health Workers. Provided guidance and coached through day-to-day work and complex patient barriers to care.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Referral Coordinator
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
04.2016 - 02.2018
- Managed referrals daily through face-to-face interactions with patients.
- Coordinated all Transitional Care and Behavioral Health needs for patients during discharge planning process.
- Followed patients after discharge to ensure challenges and barriers to care were overcome.
- Guided patients in the development of skills and strategies for dealing with barriers to care.
- Gathered community resources and coordinated referrals to obtain services.
- Maintained high accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Served as liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Medical Office Asst
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
12.2015 - 04.2016
- Provided compassionate support to patients during check-in/check-out process while floating throughout the medical group, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transitioned departments and trained staff on Epic and became super-user to support office needs.
Medical Technician
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
10.2012 - 12.2015
- Provided Medical Technician/CNA support and quality care to patients and families.
- Adhered to all safety and infection control precautions and regulations.
- Supported healthcare teams in consistently delivering timely and quality care according to organization standards.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Education
Master of Science - Healthcare Management
Stevenson University
Owings Mills, MD12.2021
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD12.2019
Skills
- Management & Leadership
- Data Analysis
- Critical Thinking
- Teamwork & Collaboration
- Partnership Development
- Problem-Solving
Additional Information
Age-Friendly Baltimore County 2019 – 2020, Advisory Council - St. Joseph's Medical Center 2018 – 2020, Harford County Million Dollar Real Estate Association 2006 - 2012.
Timeline
Hospital Donation Coordinator
INFINITE LEGACY
10.2023 - Current
Practice Manager
UNIVERSITY OF MARYLAND UPPER CHESAPEAKE
08.2020 - 09.2023
Coordinator, Population Health
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
03.2018 - 08.2020
Referral Coordinator
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
04.2016 - 02.2018
Medical Office Asst
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
12.2015 - 04.2016
Medical Technician
UNIVERSITY OF MARYLAND MEDICAL SYSTEMS - ST JOSEPH'S MEDICAL CENTER
10.2012 - 12.2015
Master of Science - Healthcare Management
Stevenson University
Bachelor of Science - Health Systems Management
University of Baltimore
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