Paula Rodriguez
plainfield,Illinois
Summary
Compassionate Patient Care Technician with experience in hospital and long-term care settings, recognized for delivering empathetic support and high-quality patient-centered care. Proficient in conducting vital sign measurements and assisting with daily living activities.
Noted for consistently receiving positive feedback from patients and healthcare teams, reflecting a strong commitment to enhancing patient well-being. Aiming to leverage expertise to further improve patient outcomes in a dynamic healthcare environment.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Edward Hospital
Naperville, IL
05.2023 - Current
- Recorded patient conditions and vital signs before and after medical operations.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Notified senior staff of patient emergencies to optimize outcomes.
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with patient admissions, discharges and transfers.
- Restocked unit frequently with necessary medical supplies.
Guest Service Representative
Nothing Bundt Cakes
Naperville, IL
07.2020 - 08.2021
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Maintained cleanliness of lobby area and front desk counter.
- Provided guidance to new team members on how to perform tasks correctly.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted walk-in and phone guests, determining interests and needs.
Education
Some College (No Degree) - Health Sciences
North Central College
Naperville, ILHigh School Diploma -
Oswego East High School
Oswego, ILCertified Nursing Assistant -
Waubonsee Community College
Sugar Grove, ILSkills
- Basic nursing care
- Vital signs monitoring
- ADL support
- Sterilization techniques
- Mobility assistance aptitude
- Body mechanics knowledge
- Safety protocols
- Emergency response
- Active listening
- Patient services
- Health monitoring
Languages
Spanish
Native/ Bilingual
Timeline
Patient Care Technician
Edward Hospital
05.2023 - Current
Guest Service Representative
Nothing Bundt Cakes
07.2020 - 08.2021
Some College (No Degree) - Health Sciences
North Central College
High School Diploma -
Oswego East High School
Certified Nursing Assistant -
Waubonsee Community College
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