PAULA ROMERO
Garner,NC
Summary
Proven team leader and dedicated professional, adept in multitasking and fostering strong customer relationships. At Chido Taco Mercado Style, I enhanced operational efficiency and team collaboration, while demonstrating exceptional attention to detail and adaptability. Skilled in both cash handling and conflict resolution, my holistic approach to management and service excellence drove significant customer satisfaction. Dynamic and organized management professional with extensive customer services experience. Leveraged strong interpersonal and leadership skills to successfully train, develop and motivate teams. Proven track record of successfully driving sales and achieving goals. Experienced in developing and managing customer relationships to ensure customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Service Leader
Press
08.2024 - Current
Server
Cru Wine Bar
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Chido taco mercado style
05.2020 - 05.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area
- Demonstrated excellent customer service skills and developed strong customer relationships.
Bartender
Chido Taco mercado style
05.2020 - 05.2024
- Developed strong working relationships with customers and staff
- Managed multiple tasks while maintaining professionalism
- Handled cash drawer accurately and kept the bar organized.
Manager Assistant
Chido taco mercado style
05.2020 - 05.2024
- Mentored and trained new employees
- Managed daily operations including scheduling and budgeting
- Resolved conflicts and collaborated with staff to develop processes.
Sales Associate Specialist
Boost Mobile
05.2019 - 01.2020
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Athens Drive High School
Raleigh, NCAssociate in Arts (A.A.) -
Wake Tech Community College
Raleigh, NCSkills
- Professionalism and Courtesy
- Effective Communication
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
- Decision Making Aptitude
- Work Ethic and Integrity
Languages
Spanish
Native or Bilingual
Timeline
Service Leader
Press
08.2024 - Current
Server
Cru Wine Bar
06.2024 - Current
Cashier
Chido taco mercado style
05.2020 - 05.2024
Bartender
Chido Taco mercado style
05.2020 - 05.2024
Manager Assistant
Chido taco mercado style
05.2020 - 05.2024
Sales Associate Specialist
Boost Mobile
05.2019 - 01.2020
High School Diploma -
Athens Drive High School
Associate in Arts (A.A.) -
Wake Tech Community College
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