PAULA ROSADO-FOXWORTH
Jacksonville
Summary
Experienced Program Analyst skilled in data analysis, process optimization, and project management. Seeking a transition into project management to lead teams and ensure efficient project completion. Passionate about applying analytical and problem-solving abilities to drive impactful project outcomes and continuous improvement. Committed to contributing to something bigger than myself and helping others. Known for quickly adapting and delivering results in new roles. Objective is to work diligently, build connections, and acquire new skill sets while gaining valuable experience. Thrives in challenging environments that offer opportunities for personal growth.
Overview
6
6
years of professional experience
Work History
GLOBAL PROGRAM ANALYST
ALCORA CORP
02.2022 - Current
- Supported the creation and implementation of SOPs to streamline operations.
- Evaluated procedures to uncover opportunities for process enhancements.
- Document detailed issue reports and frequently update stakeholders on progress.
- Ensured successful completion of special projects through effective support and management.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
CUSTOMER SERVICE REPRESENTATIVE
ALCORA CORP
06.2021 - 02.2022
- Delivered efficient assistance enhancing customer relations.
- Executed prompt and accurate responses to incoming and outgoing queries across calls, chats, and emails.
- Executed refund processing and exchange management as outlined by corporate guidelines.
- Enhanced customer shopping experience by sharing information on available promotions.
- Consistently adhered to communication policies and procedures to maintain high-quality service standards
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
SALES LEADERSHIP TEAM (SLT/SUPERVISOR)
BATH & BODYWORKS
06.2020 - 06.2021
- Led and implemented sales strategies to optimize performance.
- Set planograms to streamline product arrangements and improve merchandising flow.
- Enhanced store goals through operational efficiency and strategic initiatives.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
CUSTOMER SALES ASSOCIATE
ARMY AND AIRFORCE EXCHANGE SERVICE (AAFES)
11.2018 - 06.2020
- Delivered exceptional customer service to assist customers with product selection.
- Developed skills in coordinating price points, displaying products effectively, and supervising inventory.
- Implemented measures for precise transaction handling and orderly environment.
- Coordinated with team members to achieve sales targets.
- Engaged in ongoing professional development to remain informed about evolving industry standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
AA - General studies
FLORIDA STATE COLLEGE
01.2026
HS Diploma -
WEST BROWARD HS
01.2018
Skills
- Project Management
- Copywriting
- Detail-oriented
- Adaptable
- Excellent verbal and written communication skills
- Critical Thinking
- Self-motivated
- Strategic planning
- Requirements gathering
- Proficient in software
- Strategic planning abilities
- Data collection
- Customer service
- Time management
Software
- Asana
- Smartsheets
- Canva
- Google Workspace
- Microsoft Office (Teams, Outlook, Word, etc.)
- Slack
- Zoom
- Sharepoint
Languages
English
Full Professional
Spanish
Limited Working
Timeline
GLOBAL PROGRAM ANALYST
ALCORA CORP
02.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
ALCORA CORP
06.2021 - 02.2022
SALES LEADERSHIP TEAM (SLT/SUPERVISOR)
BATH & BODYWORKS
06.2020 - 06.2021
CUSTOMER SALES ASSOCIATE
ARMY AND AIRFORCE EXCHANGE SERVICE (AAFES)
11.2018 - 06.2020
AA - General studies
FLORIDA STATE COLLEGE
HS Diploma -
WEST BROWARD HS
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