Rachel Elizabeth Poisson
Nashville,TN
Summary
Experienced and highly motivated event sales manager who excels at building and maintaining relationships, time and budget management and communication skills. A confident leader, detail oriented organizer and hardworking Nashville native, knowledgeable in providing exceptional customer service to corporate clients with any level of experience while driving sales and revenue to create a successful partnership for all.
Overview
8
8
years of professional experience
Work History
Global Marketing Program Management Analyst
Radio Systems Inc.
Knoxville, TN
10.2020 - Current
- Efficiently manages Marketing Operations departmental budgets and reports for PetSafe, Kurgo, SportDOG and Premier Pet.
- Contract management with key vendor partners such as, Amazon Advertising, Google Cloud and Shopify.
- Works directly with brand marketing teams and categories to understand requirements for work orders, translations, and invoice coding.
- Works with outside agencies and other external vendors, in a support capacity, to jointly scope, manage and deliver translations.
Event Manager
Gaylord Opryland Resort & Convention Center
Nashville, TN
12.2017 - 10.2020
- Partnered with contracted clients to plan meeting and catering details for conventions up to 3,000 attendees. Personally serviced a total of 75 groups in 2019 with a total revenue management of $3,598,239 - sleeping room revenue of $1,659,093.03 and actual function revenue of $1,929,145.87.
- Prepared detailed event documentation and coordination with Sales contracts, property departments and client to directly ensure consistent, high level customer service and brand loyalty standards throughout event planning phase to retain business and increase profit performance.
- Received Top Performer MVP award for 2018 and 2019 for outstanding contributions for Event Management department and a personal event satisfaction score of 98% or higher yearly.
- Communicated planning details with client and their staff, from event contracts, billing, guest room allocation, catering/ menu creation, meeting set up, to budgeting, transportation and complex exhibit hall events.
Event Experience Manager
Gaylord Opryland Resort & Convention Center
Nashville, TN
06.2016 - 11.2017
- Event Experience Managers are on-site floor managers that ensure success during conventions and are in constant communication with all departments.
- Responsible for assisting in managing and partnering with employee to ensure success of events within operational department leaders.
- Extension of Event Manager's planning, assist with all on site requests in order to create and maintain a flawless conference from start to finish.
- Worked directly with many high profile clients including, Marriott General Managers Conference, LinkedIn, Panera, Avon, NCAA, Cabi, JP Morgan Chase, AT&T, Ernst & Young, and Pepsi.
Education
Bachelor of Applied Sciences - Hospitality Management
The University of Mississippi
Oxford, MS05.2016
Skills
- Team Leadership and Training
- Project and Operations Management
- Customer Relationship Management
- Event Planning and Sales Management
- Catering Revenue Negotiation
- Sales Contract Interpretation
- Budget Development and Forecasting
- Data Analysis
- Proficient in Excel, Word and Virtual Communications
References
- Christian Nix, Assistant Director of Event Management (Catering), Gaylord Opryland Resort 2800 Opryland Drive, Nashville TN 37214, 615-458-6164 Office / 615-855-9111 Mobile, CNix@GaylordHotels.com
- Julie Lambert, Project Manager for Gaylord Hotels, Marriott Inc. 10400 Fernwood Road, Bethesda, MD, 20817, 615-585-0861, Julie.lambert@marriott.com
- Micah Proctor, Sales Associate at VF Workwear (Previously Manager of Event Experience Managers at Gaylord Opryland), 615-979-0905, Micah7proctor@gmail.com
- Sarah Steele, Meetings Manager for Parthenon Management Group (Previously Event Experience Manager at Gaylord Opryland), 5034 Thoroughbred Lane, Brentwood TN, 37027, 865-661-5492, ssteele@parthenonmgmt.com
Timeline
Global Marketing Program Management Analyst
Radio Systems Inc.
10.2020 - Current
Event Manager
Gaylord Opryland Resort & Convention Center
12.2017 - 10.2020
Event Experience Manager
Gaylord Opryland Resort & Convention Center
06.2016 - 11.2017
Bachelor of Applied Sciences - Hospitality Management
The University of Mississippi
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