Paula Sabatini
Townville,SC
Summary
Achieved operational excellence at HP Elite Construction as well as many years in the food and beverage service industry by enhancing customer satisfaction and ensuring project delivery within budget constraints. Skilled in strategic planning and conflict resolution, I fostered accountability and improved performance outcomes. My approach to client relationships and maintaining compliance drove significant improvements in service delivery and operational efficiency. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
HP Elite Construction
08.2023 - Current
- Supervised operations, staff, and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed scheduling and budgets effectively, consistently delivering projects on-time and within financial constraints.
Bartender
Riviera Roadhouse
10.2020 - 07.2023
Bartender
Jester's Sports Lounge
11.2011 - 06.2020
- Served high customer volumes during special events, nights, and weekends, adapting to fast-paced environment effectively and managing multiple drink orders simultaneously without compromising quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift, printed sales reports, and set up cash drawers for incoming shift
- Developed a loyal clientele by consistently delivering outstanding service and engaging in friendly conversation, creating a welcoming atmosphere and remembering regulars' favorite drinks.
- Kept bar clean and well-stocked to meet customer needs, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up revenue and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Mohave Community College
Bullhead City, AZ 08.2020 - 12.2022
Skills
Operational Efficiency
Customer Service
Client Relationships
Strategic Planning
Conflict Resolution
Maintaining Compliance
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
HP Elite Construction
08.2023 - Current
Bartender
Riviera Roadhouse
10.2020 - 07.2023
Mohave Community College
08.2020 - 12.2022
Bartender
Jester's Sports Lounge
11.2011 - 06.2020
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