Paula Santiago
Orlando
Summary
Over five years of in person customer service with experience in dynamic, high performance and fast paced environments that resulted in the success of customer relations and sales. Currently navigating my way through the flight attendant industry. Aspiring to grow with a company that aligns with my values, and goes above and beyond for their passengers, leaving a lasting impression. Looking to attribute my customer service and safety skills with Southwest Airlines.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Orlando, FL
05.2025 - Current
- Uphold Safety standards, and provided exceptional customer service while transporting up to 240 passengers per flight. Assisting my fellow crew members, and working as a collective to push out flights on schedule. Upheld the companies values as the face of the company. Thoroughly trained on emergency evacuations and medical emergencies.
Service Experience
Nordstrom Rack
01.2024 - 04.2025
- Developed customer connections through sales and brand benefits, resulting in customers getting the most out of their experience. Problem solving issues over the phone and in person. Fiscally responsible for registers and attributing to making daily goals. Coaching and developing new hires. Prioritizing the order of tasks needed to be completed by the end of shift.
Sales Associate
Urban Outfitters
11.2019 - 06.2022
- Greeted customers while assisting with inventory questions, selections, and purchases. Presented customers with top-notch, personal styling experiences to achieve sales and customer satisfaction. Retained higher than 75% of customer loyalty program. Worked as a team to achieve daily tasks. Assisted in training new hires.
Education
High School Diploma - Healthcare
Charles W. Flanagan High School
Skills
- Fast Decision Making
- Safety Standards
- Interpersonal Skills
- Sales Proficiency
- Collaboration and Teamwork
- Organizational
- Prioritization and Multitasking
- Punctuality
Timeline
Flight Attendant
Frontier Airlines
05.2025 - Current
Service Experience
Nordstrom Rack
01.2024 - 04.2025
Sales Associate
Urban Outfitters
11.2019 - 06.2022
High School Diploma - Healthcare
Charles W. Flanagan High School
Personal Information
Title: Flight Attendant