Paula Sherman
Lansing
Summary
Dynamic professional with a proven track record at The Bookshelf, excelling in customer service and team leadership. Skilled in optimizing inventory management and enhancing customer satisfaction through effective communication. Recognized for implementing training programs that improved service standards, driving increased store traffic and sales performance.
Overview
21
21
years of professional experience
Work History
Crew
SUBWAY®Restaurants
Grand Ledge, MI
06.2025 - Current
- Prepared sandwiches and salads according to customer specifications and food safety standards.
- Maintained cleanliness of workstations, equipment, and dining areas to ensure a welcoming environment.
- Assisted with inventory management by tracking stock levels and restocking supplies as needed.
- Delivered outstanding customer service by addressing inquiries and resolving complaints efficiently.
Manager
The Bookshelf
Holt, MI
08.2009 - 01.2024
- Led team in optimizing inventory management processes to enhance operational efficiency.
- Implemented staff training programs to improve customer service standards and product knowledge.
- Developed strategic marketing initiatives that increased store traffic and boosted sales performance.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Production Worker
Partners Publishing
Holt, MI
06.2005 - 05.2009
- Operated production machinery to ensure timely and efficient output.
- Adhered to safety protocols and regulations to maintain a safe work environment.
- Collaborated with team members to optimize workflow and reduce downtime.
- Used equipment properly to avoid workplace hazards or injuries.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Managed inventory levels to prevent production delays.
- Played key role in achieving production targets, consistently meeting daily quotas.
Education
No Degree -
Lansing Community College
Lansing, MISkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Basic math
- Verbal and written communication
- Customer service and retention
Volunteer
Annual Kids Day, Holy Chapter Lions Club
Timeline
Crew
SUBWAY®Restaurants
06.2025 - Current
Manager
The Bookshelf
08.2009 - 01.2024
Production Worker
Partners Publishing
06.2005 - 05.2009
No Degree -
Lansing Community College