Paula Suazo
Wildwood,Florida
Summary
A proven leader of customer service and sales, while offers expertise in developing successful growth strategies and in product benefits and customer service techniques. Also known for dynamic strategies that engage consumers and take away business from the competition.
Overview
7
7
years of professional experience
Work History
Mobility Service and Sales, Virtual
AT&T
Orlando, Florida
08.2018 - Current
- Interact with customers to analyze the many issues regarding their mobile accounts and gather the requirements, making necessary changes to fulfill their needs.
- Meanwhile, maintaining integrity and transitioning into sales for mobility and home services. Building rapport and making a personalized offer to fit the customer's situation.
- Building team support and sharing best interests with others to obtain goals monthly.
Rural Carrier & Customer Service
USPS
Long Valley, New Jersey
10.2016 - 08.2018
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up outgoing mail from letter boxes and in person from customers.
Airsort and International
UPS
Mount Olive, New Jersey
10.2015 - 10.2016
- Responsible for the setup, to include any troubleshooting, and breakdown of steps requiring the preparation of the packages to be sent via airport
- Sorted over 300 packages on a daily basis, which ranged from domestic to international.
Education
High School Diploma -
Saint Peters High School
Staten Island, NYSummit Winner
AT&T2021
Summit Winner
AT&T2020
AT&T M.O.V.E. Graduate
Ocala, FL2019
Summit Winner
AT&T2019
Skills
- Correcting Discrepancies
- Information Updates
- Customer Account Management
Timeline
Mobility Service and Sales, Virtual
AT&T
08.2018 - Current
Rural Carrier & Customer Service
USPS
10.2016 - 08.2018
Airsort and International
UPS
10.2015 - 10.2016
High School Diploma -
Saint Peters High School
Summit Winner
Summit Winner
AT&T M.O.V.E. Graduate
Summit Winner
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