Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ward

Baker,LA

Summary

Customer-oriented Production Supervisor/ Service Sales Representative committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

6
6
years of professional experience

Work History

Production Supervisor/Customer Service Sales Representative

Cintas Corporation
Baton Rouge, LA
04.2018 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Millennium Consulting Network

Lead Janitor
05.2017 - Current
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Provided detailed network diagrams and procedural guidelines.
  • Led meetings with departmental managers to review project status, propose changes and draft action plans.

Education

Associate of Applied Science - Business

Columbia Southern University
Orange Beach, AL
10.2023

Skills

  • Business Growth and Retention
  • Correcting Discrepancies
  • Job Bidding
  • Project Facilitation
  • Inbound Customer Calls
  • Problem Investigations
  • Revenue Growth
  • Speaking Clearly
  • Revenue Quotas
  • Quote Generation

Timeline

Production Supervisor/Customer Service Sales Representative

Cintas Corporation
04.2018 - Current

Millennium Consulting Network

Lead Janitor
05.2017 - Current

Associate of Applied Science - Business

Columbia Southern University
Christopher Ward