Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Timeline
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Latisha Nelson

Latisha Nelson

Columbus,GA

Summary

Committed and motivated customer service representative with exceptional talent acquisition and decision-making skills; Strong work ethic, professional demeanor ad great initiative Skills & Abilities Energetic and organized Experience in Microsoft Office and advanced computer knowledge. Highly motivated team player with the ability to work independently.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REP/Sales Representative

Lumpkin Corporation
07.2019 - Current
  • Handled inbound calls from customers by handling their questions and complaints
  • Troubleshoot both product and service issues with the customer to attempt to find a resolution
  • Obtained customer information over the phone and explained polices and products to customers
  • Determine the customer eligibility for certain programs or resolutions
  • Maintaining communication equipment, tracking customers interactions and meeting the company standards in customer needs.

Customer Service Representative Chat Support

World Travel Holdings Call Center
04.2018 - 03.2019
  • Communicated in a clear and concise manner while also responding with the right answers in limited interruption
  • Responded to customers quickly, directly and with less complications
  • Respond to customers with the correct solutions with easy to follow instructions
  • Drive conversation to make sure issues are resolved quickly Document issues and resolutions
  • Identify possible website errors and develop customer service solutions when booking cruises

WEB CHAT ONLINE REP

AFNI
02.2017 - 05.2018
  • Handled inbound customer chat conversations from various websites.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Education

Advance Academic Diploma -

Spencer High School
2002

Skills

  • Providing Feedback
  • Revenue Growth
  • Project Facilitation
  • Speaking Clearly
  • Windows Vista
  • Business Growth and Retention
  • Interpretation and Translation Services
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Answering Customer Questions

Additional Information

  • Communication , Received numerous awards for excellent customer service. Recognized by quality teams for my proficient call handling and time management. Acknowledged by several executives for my professionalism and ambition

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

CUSTOMER SERVICE REP/Sales Representative

Lumpkin Corporation
07.2019 - Current

Customer Service Representative Chat Support

World Travel Holdings Call Center
04.2018 - 03.2019

WEB CHAT ONLINE REP

AFNI
02.2017 - 05.2018

Advance Academic Diploma -

Spencer High School

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Latisha Nelson