Paula T. Clark
Morganton,NC
Summary
Dynamic Large Business Account Executive with expertise in customer relationship management and project management. Proven track record in enhancing client engagement and satisfaction through strategic planning and effective communication.
Overview
33
33
years of professional experience
Work History
Large Business Account Executive
DUKE ENERGY
01.2006 - Current
- Develop and maintain close business relationships with large industrial and commercial assigned customers.
- Increase customer satisfaction through the promotion of electric solutions to improve efficiency, the promotion of the Smart Saver incentive program, energy assessments and rate analysis.
- Provide project management for jobs involving other departments of the company such as Energy Delivery, Engineering, Economic Development and Power Quality.
Customer Service Specialist
DUKE ENERGY
01.2000 - 01.2006
- Promote Duke Energy as the provider of choice in customer choice situations, protect Duke’s service area in territorial protection situations, and provide financial analysis for aggressively pursuing potential customers.
- Also provide service support for Business & Industry, Account Managers, Power Delivery and Economic Development.
- Support includes rate analysis, billing issues, contract and load information procurement and project management.
Market Development Manager
DUKE ENERGY
01.1995 - 01.2000
- Promote the sale of electric heat pumps by developing plans of actions and partnering with the 47 HVAC distributors in North and South Carolina.
- Promote and manage the $250,000 co-op advertising program.
Marketing Account Executive
DUKE ENERGY
01.1993 - 01.1995
- Responsible for the promotion of electric heating and cooling, electrotechnology processes, outdoor lighting, electric cooking, and business development with Commercial and Industrial customers.
- Additional responsibilities: customer inquiries, including bill and rate inquiries, energy audits, rate analysis, customer contracts, equipment sizing program, load surveys, load calculations and best rates.
Education
Bachelor of Science - Accounting, Business Administration, Economics
HIGH POINT UNIVERSITY
05.1992
Undergraduate studies
LENOIR RHYNE COLLEGE
06.1990
Skills
- Customer relationship management
- Project management
- Communication skills
- Team collaboration
- Problem solving
- Customer focus
Timeline
Large Business Account Executive
DUKE ENERGY
01.2006 - Current
Customer Service Specialist
DUKE ENERGY
01.2000 - 01.2006
Market Development Manager
DUKE ENERGY
01.1995 - 01.2000
Marketing Account Executive
DUKE ENERGY
01.1993 - 01.1995
Bachelor of Science - Accounting, Business Administration, Economics
HIGH POINT UNIVERSITY
Undergraduate studies
LENOIR RHYNE COLLEGE
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