PAULA THEN ÁLVAREZ
New York,USA
Summary
Banking and accounting professional with over 25 years of experience in financial institutions. Strong background in banking operations, administrative support, customer service, and regional coordination. Experienced working with performance metrics, compliance, and process improvement. Bilingual Spanish / Intermediate English.
Overview
25
25
years of professional experience
Work History
Senior Vice President – Regional Consumer Innovation Coordinator
Banco de Reservas de la República Dominicana
01.2021 - 01.2025
- - Supported development and optimization of business and operational processes.
- - Analyzed performance indicators and collaborated with management on improvements.
- - Enhanced customer experience through process efficiency initiatives.
Vice President – Regional Retail Operations Coordinator
Banco de Reservas de la República Dominicana
01.2019 - 01.2021
- - Oversaw branch operations and service quality across multiple locations.
- - Ensured compliance with internal policies and procedures.
Officer I – Services & Operations
Banco de Reservas de la República Dominicana
01.2017 - 01.2019
- - Managed daily customer service operations and transactional processes.
- - Supported branch administration and reporting.
Vice President – Business Relationship Manager
Banco de Reservas de la República Dominicana
01.2013 - 01.2017
- - Coordinated administrative documentation and client support.
- - Assisted customers with banking products and services.
Senior Business Relationship Banker
Banco de Reservas de la República Dominicana
01.2006 - 01.2013
- - Delivered personalized customer service and account support.
- - Promoted financial products based on client needs.
Senior Currency Exchange Assistant / Main Cashier
Banco de Reservas de la República Dominicana
01.2000 - 01.2006
- - Managed high-volume cash transactions and foreign currency exchange.
- - Maintained accurate daily balancing and cash controls.
Education
High School Diploma - Accounting
Universidad Del Caribe
10-2019
Skills
- Banking Operations
- Customer Service
- Administrative Support
- Microsoft Office
- Process Improvement
- Teamwork
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Senior Vice President – Regional Consumer Innovation Coordinator
Banco de Reservas de la República Dominicana
01.2021 - 01.2025
Vice President – Regional Retail Operations Coordinator
Banco de Reservas de la República Dominicana
01.2019 - 01.2021
Officer I – Services & Operations
Banco de Reservas de la República Dominicana
01.2017 - 01.2019
Vice President – Business Relationship Manager
Banco de Reservas de la República Dominicana
01.2013 - 01.2017
Senior Business Relationship Banker
Banco de Reservas de la República Dominicana
01.2006 - 01.2013
Senior Currency Exchange Assistant / Main Cashier
Banco de Reservas de la República Dominicana
01.2000 - 01.2006
High School Diploma - Accounting
Universidad Del Caribe