Summary
Overview
Work History
Education
Accomplishments
Certification
Languages
Additional Information
Timeline
References
Generic

PAULA VALVERDE

Stevenson Ranch,California

Summary

Learning and Development professional with over 7 years of work experience in designing, developing, and delivering soft skills and leadership learning programs for multinational corporations, while providing team coaching, team building, and organizational development processes consultancy. Authorized to work for any U.S. employer. Spanish and English.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Sr. Broker Success Associate (Remote)

Attune Insurance.
New York, NY
05.2023 - Current
  • Handled inquiries and issues efficiently across various communication channels.
  • Enhanced broker efficiency by simplifying online interactions.
  • Coached Virtual Assistants on responsibilities, optimizing productivity metrics, and maintaining standards.
  • Participated in onboarding process designed for new team members.
  • Managed processes pertinent to Broker of Record and Billing workflows. (SME).
  • Facilitated cross-functional collaboration to integrate critical broker insights for customer experience improvements.
  • Served as Team Leader in a development.

Senior Learning and Development Consultant

Talent Advisors LATAM
San José, Costa Rica
05.2015 - 12.2022
  • Learning and Development team lead.
  • Supervised and supported the maintenance of numerous client accounts on a quarterly basis.
  • Designed, developed, and delivered annual soft skills and Leadership programs for multinational companies, training +20 people per group. The programs included virtual and on-site workshops for various levels of employees from Management to individual contributors. Utilized methodologies such as 70-20-10, Bloom's Taxonomy, and ADDIE.
  • Facilitated virtual and on-site workshops and coaching sessions for groups of more than 20 individuals from various levels of the organization, focusing on organizational culture transformation initiatives such as effective communication strategies, improved customer experience, and change management.
  • Led coaching sessions to better interpersonal interactions, communication strategies, and goal-setting for management teams.
  • Designed and conducted coaching sessions to enhance individual and management skills.
  • Designed, developed, and executed virtual and on-site team building activities for groups of up to 40 participants.
  • Led Technical and Professional Assessment Centers.
  • Delivered comprehensive interpretation and feedback sessions for psychometric tests including DISC and Driving Forces (TTI Success Insights).
  • Led and developed Outplacement processes for individuals and groups.
  • Managed vendor contracts to maintain adherence to regulations.
  • Facilitated seamless communication with vendors and suppliers throughout the event.
  • Developed training materials, including tutorials and documentation, to support users of the LMS.

Talent Acquisition and L&D Consultant, Mid Level

Talent Advisors LATAM
San José, Costa Rica
05.2014 - 05.2015
  • Led groups of over 20 professionals through specialized training methods like 70-20-10, Bloom's Taxonomy, and ADDIE.
  • Facilitated team-building activities for groups exceeding 40 participants.
  • Assisted Technical and Professional Assessment Centers.
  • Led and developed unique outplacement processes.
  • Created STAR interview formats tailored to client's culture and business values.
  • Oversaw the hiring process for more than 10 positions per cycle, focusing on mid-level management roles in global companies.
  • Analyzed and applied various psychometric tests.
  • Conducted onboarding coaching for new hires.

Junior Talent Acquisition Consultant

People Strategy
San José, Costa Rica
09.2012 - 05.2014
  • Designed and developed STAR interviews tailored to client's specific needs, culture, and values.

Research Assistant

Catholic University of Costa Rica
San José, Costa Rica
01.2010 - 07.2012
  • Created, implemented and conducted training sessions on academic research techniques.

Education

Bachelor of Science - Psychology

Catholic University of Costa Rica
San José, Costa Rica
11.2013

Accomplishments

  • Delivered virtual workshops and team buildings programs during the pandemic years, creating innovative material and using virtual tools, increasing in customer satisfaction and cost efficiency during the crisis.
  • Consistently maintained high customer satisfaction ratings in our delivered products. + 9.5 satisfactions rates.
  • Recognized every year as a employee whit outstanding performance.
  • Led team to achieve every quarter performance bonus, earning recognition from upper management .
  • Created leadership programs that significantly impacted efficiency and improved operations to our different Multinational clients. Over 5 consecutive years.

Certification

  • HCMP 3G Expert Professional, Human Change Management Institute, (HUCMI), ID HCMP-10-300226, issued November, 2021.
  • HCMBOK to Agile Practitioner, Human Change Management Institute, (HUCMI), ID HCMBOK-A-0220, issued August 2021.
  • PNL and Time Line Therapy Practitioner, The American Board of Neuro-Linguistic Programming, (ABNLP) issued November 2019.
  • Executive Coaching, The International School of Coaching, (TISOC), Issued April 2016.
  • Instructional Design: Performance- Based and Results - Focused, Training Magazine, Credential ID CREDLY/-12881253, issued November 2015.
  • Active Learning Certification, Meta Acción S.A. Latinomérica, ID #5061470, issued April 2015.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Additional Information

  • Microsoft Office
  • Costa Rica Psychology Association member. ID, 11983
  • US Valid Visa L2B
  • California Driver License

Timeline

Sr. Broker Success Associate (Remote)

Attune Insurance.
05.2023 - Current

Senior Learning and Development Consultant

Talent Advisors LATAM
05.2015 - 12.2022

Talent Acquisition and L&D Consultant, Mid Level

Talent Advisors LATAM
05.2014 - 05.2015

Junior Talent Acquisition Consultant

People Strategy
09.2012 - 05.2014

Research Assistant

Catholic University of Costa Rica
01.2010 - 07.2012

Bachelor of Science - Psychology

Catholic University of Costa Rica

References

References available upon request.

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