Paula Wanter
Claims Representative
Rittman,OH
Summary
Energetic, enthusiastic insurance professional motivated to succeed in a fast-paced professional environment. Driven to provide superior customer service. Strong organizational and planning skills. Effective at collecting and analyzing data used to devise fair and cost-effective settlements
Overview
27
27
years of professional experience
Work History
Claims Specialist
Western Reserve Group
12.2022 - Current
- Conducted full claim investigations including coverage, liability and damages.
- Utilized appropriate cost containment techniques to reduce overall claim costs and expenses.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Claims Representative
Ohio Mutual
08.2021 - 12.2022
- Inspected and investigated various types of claims including commercial and personal lines property claims
- Determined claim coverage based on cause and facts of loss.
- Used Xactimate to compile estimates for personal property and structure damage.
Senior Field Claim Representative
Celina Insurance Group
06.2001 - 06.2021
- Established quality relationships with people including agents, insureds, claimants, company personnel
- Performed thorough investigations into property, liability, automobile and casualty claims
- Maintained Northeast Ohio territory Including claim inspections and preparing estimates
- Mentored to several new members of claim staff
- Managed asset recoveries for claims, including salvage/ subrogation
Claims Representative
Westfield Insurance
01.1996 - 01.2021
- Maintained accurate and up-to-date records of claim information for future reference
- Communicated effectively with staff members of operations, finance and clinical departments.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Monitored and managed claim expenses to control costs and maximize profitability
Education
Texas Insurance License
04.2022
Associate in Clams -
The Institutes Risk And Insurance Knowledge Group
Malvern, PA05.2014
Bachelor of Arts - Sports Medicine/Health Education
Baldwin Wallace University
Berea, OH05.1997
Skills
- Property inspections & investigation skills
- Advanced interpersonal and communication skills
- Xactimate proficient
- Settlement Negotiation
- Insurance Policy Coverage Knowledge
- Active Listening
- Complex Coverage Issues
- Liability Denials
- Team Meetings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Claims Specialist
Western Reserve Group
12.2022 - Current
Claims Representative
Ohio Mutual
08.2021 - 12.2022
Senior Field Claim Representative
Celina Insurance Group
06.2001 - 06.2021
Claims Representative
Westfield Insurance
01.1996 - 01.2021
Texas Insurance License
Associate in Clams -
The Institutes Risk And Insurance Knowledge Group
Bachelor of Arts - Sports Medicine/Health Education
Baldwin Wallace University
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