Paula Wasmer
1113 Concord Circle Independence,MO
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
10.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered food to customer doorsteps and business offices.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
OWNER
Paula's Treasures
10.2019 - 10.2023
- Managed the daily operations related to customer service, inventory management, and marketing
- Dened strategic plans and kept business on track to meet objectives
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Negotiated contracts and agreements with business partners, vendors, and customers
- Built and maintained strong relationships at all levels of the organization
- Negotiated contracts with suppliers to reduce costs while increasing quality standards
- Maintained a high standard of customer service through quality assurance checks.
CUSTOMER SERVICE REPRESENTATIVE
Centriex
06.2018 - 10.2019
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Monitored daily performance metrics such as call volume, wait times, resolution times
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills set
- Logged details of customer service calls in computer system following correct protocols
- Handled customer complaints and inquiries in a courteous and ecient manner
- Tracked all incoming calls and emails from customers using appropriate software applications
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained a high level of professionalism when dealing with dicult customers.
MANAGER
Title Cash
11.2014 - 06.2018
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Mentored and trained new employees on company policies and procedures
- Collaborated with senior management on special projects involving cross-functional teams
- Recruited qualied personnel by conducting interviews and evaluating resumes efectively, attesting to strong recruitment expertise
- Delegated tasks, freeing up time to focus on higher-value activities
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Provided support for customers by addressing complaints quickly and eciently, displaying exceptional customer service skills
- Collaborated with staf to develop and carry out processes.
Education
NRMA IN MEDICAL ASSITANT -
Kansas City College of Medical and Dental Careers
Kansas City, MOHIGH SCHOOL DIPLOMA - undefined
Fort Osage High School
Independence, MOSkills
Client Service
Customer Relations
Contract Negotiation Expertise
Investor Relations
Business Planning
Bidding Process
References
References available upon request
Timeline
Delivery Driver
DoorDash
10.2022 - Current
OWNER
Paula's Treasures
10.2019 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
Centriex
06.2018 - 10.2019
MANAGER
Title Cash
11.2014 - 06.2018
NRMA IN MEDICAL ASSITANT -
Kansas City College of Medical and Dental Careers
HIGH SCHOOL DIPLOMA - undefined
Fort Osage High School