Overview
Work History
Education
Skills
References
Timeline
Generic

Paula Wasmer

1113 Concord Circle Independence,MO

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
10.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered food to customer doorsteps and business offices.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

OWNER

Paula's Treasures
10.2019 - 10.2023
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Dened strategic plans and kept business on track to meet objectives
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Built and maintained strong relationships at all levels of the organization
  • Negotiated contracts with suppliers to reduce costs while increasing quality standards
  • Maintained a high standard of customer service through quality assurance checks.

CUSTOMER SERVICE REPRESENTATIVE

Centriex
06.2018 - 10.2019
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Monitored daily performance metrics such as call volume, wait times, resolution times
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Logged details of customer service calls in computer system following correct protocols
  • Handled customer complaints and inquiries in a courteous and ecient manner
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Maintained a high level of professionalism when dealing with dicult customers.

MANAGER

Title Cash
11.2014 - 06.2018
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Mentored and trained new employees on company policies and procedures
  • Collaborated with senior management on special projects involving cross-functional teams
  • Recruited qualied personnel by conducting interviews and evaluating resumes efectively, attesting to strong recruitment expertise
  • Delegated tasks, freeing up time to focus on higher-value activities
  • Analyzed and resolved quality and customer service issues, recommending system improvements
  • Provided support for customers by addressing complaints quickly and eciently, displaying exceptional customer service skills
  • Collaborated with staf to develop and carry out processes.

Education

NRMA IN MEDICAL ASSITANT -

Kansas City College of Medical and Dental Careers
Kansas City, MO

HIGH SCHOOL DIPLOMA - undefined

Fort Osage High School
Independence, MO

Skills

    Client Service

    Customer Relations

    Contract Negotiation Expertise

    Investor Relations

    Business Planning

    Bidding Process

References

References available upon request

Timeline

Delivery Driver

DoorDash
10.2022 - Current

OWNER

Paula's Treasures
10.2019 - 10.2023

CUSTOMER SERVICE REPRESENTATIVE

Centriex
06.2018 - 10.2019

MANAGER

Title Cash
11.2014 - 06.2018

NRMA IN MEDICAL ASSITANT -

Kansas City College of Medical and Dental Careers

HIGH SCHOOL DIPLOMA - undefined

Fort Osage High School

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Paula Wasmer