Paula Welsh Coppola
Phila ,Pa
Summary
Skilled in compassionate care and patient service, I excelled at Jefferson Health by enhancing patient satisfaction through exceptional service and empathy. Expert in insurance verification and HIPAA compliance, I fostered trust and efficiency. My ability to coordinate teams and manage diagnostic testing significantly contributed to clinic operations, demonstrating a blend of technical proficiency and emotional intelligence.
Overview
28
28
years of professional experience
Work History
PSA II Urology
Jefferson Health
09.2008 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Service Representative
Jefferson Internal Medicine
09.1996 - 07.2008
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Education
High School Diploma -
St Monica Business High School
Philadelphia, PA06-1986
Skills
- Compassionate care
- Preoperative preparation
- Discharge planning
- Diagnostic testing
- Postoperative care
- Urinary incontinence management
- Patient care
- Compassion and empathy
- Team coordination
- Appointment scheduling
- Procedure preparations
Timeline
PSA II Urology
Jefferson Health
09.2008 - Current
Patient Service Representative
Jefferson Internal Medicine
09.1996 - 07.2008
High School Diploma -
St Monica Business High School
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