Paula Woodfork
Evergreen Park,IL
Summary
Compassionate Patient Care Professional with over 10 years of experience in clinical practices and patient care coordination. Excellent communicator with good interpersonal skills and proficiency in computer operations. Influential analytical thinker, able to handle competing priorities and render outstanding service. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
16
16
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
Northwestern Memorial Hospital
Chicago, IL
04.2015 - Current
- Executed multi-disciplinary scheduling across various service lines, including spine, podiatry, orthopedic surgery, and physical therapy.
- Served as a liaison between providers, patients, and departments, addressing requests and concerns via electronic messaging and verbal communication.
- Proficient in daily use of programs such as Cerner, PowerChart, Cisco Finesse, Calabrio, and Epic.
- Analyzed account activity proactively, identifying issues and initiating resolutions.
- Maintained up-to-date knowledge of insurance plans to assist patients with insurance-related inquiries.
PATIENT SERVICE REPRESENTATIVE
Northwestern Memorial Hospital
Chicago, IL
11.2007 - 03.2012
- Provided exceptional customer-centric experience, answering up to 60 calls per day in a fast-paced call center scheduling appointments for medical providers in several clinics.
- Obtained and entered demographic, clinical, and financial data into a computer system.
- Informed patients about their responsibilities during scheduling, ensuring a smooth healthcare access process.
- Collaborated with patients, families, providers, and clinical staff to coordinate the patient experience.
- Coordinated appointments and confirmed follow-ups to meet patient needs.
Education
High School Diploma -
Westinghouse High School
Chicago, ILSkills
- Data Entry
- Medical Terminology
- Insurance Verification
- Scheduling
- HIPAA Compliance
- Patient Complaint Processing
- Call Screening
- Patient Registration
- Clinical Data Entry
- Healthcare System Navigation
- Patient Documentation
- Patient Intake
Timeline
PATIENT ACCESS SPECIALIST
Northwestern Memorial Hospital
04.2015 - Current
PATIENT SERVICE REPRESENTATIVE
Northwestern Memorial Hospital
11.2007 - 03.2012
High School Diploma -
Westinghouse High School
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