Paula Wraggs
Louisville,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Tiffanii Whittle
Austin, TX
01.2017 - 01.2024
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Promoted healthy eating habits by introducing nutritious snacks throughout the day.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Enforced discipline in a respectful manner consistent with parental expectations.
Internship Student
Geriatric Hospital
Oklahoma City, OK
02.2017 - 12.2017
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Worked well in team environment as well as independently.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Set appointment for patients
Assembly Line Production Worker
Tyson Foods
Carthage, MS
01.2009 - 03.2012
- Communicated effectively with team members regarding production goals and objectives.
- Monitored assembly line operations to detect any issues or malfunctions.
- Loaded and unloaded parts into machines for processing.
- Reported any potential hazards or areas of improvement to supervisors immediately.
- Assisted in training new employees on assembly line processes and procedures.
- Rotated through various positions on the assembly line as needed by management.
Custodian
Silver Star Casino
Philadelphia, MS
02.2008 - 06.2009
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
Picker Packer
Teters
Louisville, MS
01.2007 - 01.2008
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Weighed packages to ensure they met shipping weight requirements.
- Assembled boxes or other containers for packing goods prior to shipment.
Education
Associate of Science - Phlebotomy
Platt College - Moore
Oklahoma City, OK12-2017
High School Diploma -
Louisville High School
Louisville, MS05-2004
Skills
- Positive reinforcement techniques
- Strong Work Ethic
- Family Support
- Activity Planning
- Meal Preparation
- Household Management
- Cleaning and sanitation
- First Aid
- Homework Assistance
- Educational Support
Certification
- Phlembotomy
- First Aid
- CPR
Languages
English
Professional
References
References available upon request.
Timeline
Internship Student
Geriatric Hospital
02.2017 - 12.2017
In-Home Nanny
Tiffanii Whittle
01.2017 - 01.2024
Assembly Line Production Worker
Tyson Foods
01.2009 - 03.2012
Custodian
Silver Star Casino
02.2008 - 06.2009
Picker Packer
Teters
01.2007 - 01.2008
Associate of Science - Phlebotomy
Platt College - Moore
High School Diploma -
Louisville High School