Hi, I’m
Paula Frota
Austin,Texas
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
5
years of professional experience
Work History
Indipendent
Event Bartending
02.2024 - Current
Job overview
- Coordinated special event bartending, working closely with event planners to create customized drink menus and ensure memorable experiences for guests.
- Supervised event staff during events to maintain high standards of professionalism and guest satisfaction.
- Improved efficiency by streamlining bartending processes, resulting in more organized and productive workspace.
- Supported bartending staff by taking drink orders and relaying them accurately and efficiently, enhancing beverage service quality.
Dirty Dog Grooming
Bather, Daycare Attendant, Shop Receptionist.
11.2022 - Current
Job overview
- Responsible for making appointments, taking phone calls, cashing out customers, watching over playgroups, feeding, and administering medication.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animals and owners
- Increased customer loyalty through personalized service, remembering repeat clients ''preferences for their pets'' grooming needs.
- Assisted in maintaining clean and organized workspaces, ensuring a safe environment for both staff and pets.
The Grove Wine & Bar
Hostess
03.2020 - 08.2022
Job overview
- Conductor of the orchestra and responsible for first impressions and setting the tone for guests' experiences
- Performance included answering phone calls, taking reservations, and being responsible for seating guests according to server availability
- Attention to detail and communication was critically important for the role.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Delivered pick-up and curbside orders to guests.
UPS Store
Customer Service
09.2021 - 12.2021
Job overview
- Responsible for assisting and delivering exceptional customer service
- Services provided at UPS Stores include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
Babysitting Service
Babysitter
08.2018 - 08.2021
Job overview
- Babysat children from ages 1 to 7 part-time, including feeding, diapering, and dressing
- Created enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
Lill'Ettes
Dance Captain
11.2020 - 05.2021
Job overview
- Acted as dance captain for Lill'Ettes
- Leader of groups of 20 kids
- Taught kids dance techniques and choreography which were performed every weekend at mini-league football and basketball games.
- Managed rehearsal schedules and logistics, ensuring timely preparation for shows and events.
- Developed strong team dynamics through effective communication and leadership skills, resulting in seamless performances.
Private Dance Lessons
Dance Teacher
08.2020 - 05.2021
Job overview
- Made available for private dance lessons throughout the year for anyone looking to improve their dance technique.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Education
Austin Community CollegeAustin, Texas
Bachelor of Arts from Journalism
07.2025
The University of Colorado-BoulderBoulder, Colorado
Bachelor of Arts from Journalism, Communications
12.2021
Lake Travis High SchoolLakeway, Texas
High School Degree
05.2021
Colegio AutonomiaFlorianopolis, Brazil
Middle School Degree
12.2017
Skills
- Team player
- Easy communication
- Problem-Solving
- Customer Service
- Public Speaking
- Leadership
- Event bartending experience
- Event Support
- Fast Learner
- Adaptability in a fast-paced environment
Awards
Overall High Score Dance Team - Nationals, 2017-2021
Hobbies
Video editing, Writing and Producing.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Responded to over 50 customer inquiries each day.
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Assisted management with the training of 10+new staff members.
- Recognized by customers and Bathing for expedient and effective service.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursInterests
Production
Media Management
Timeline
Event Bartending
Indipendent
02.2024 - Current
Bather, Daycare Attendant, Shop Receptionist.
Dirty Dog Grooming
11.2022 - Current
Customer Service
UPS Store
09.2021 - 12.2021
Dance Captain
Lill'Ettes
11.2020 - 05.2021
Dance Teacher
Private Dance Lessons
08.2020 - 05.2021
Hostess
The Grove Wine & Bar
03.2020 - 08.2022
Babysitter
Babysitting Service
08.2018 - 08.2021
Austin Community College
Bachelor of Arts from Journalism
The University of Colorado-Boulder
Bachelor of Arts from Journalism, Communications
Lake Travis High School
High School Degree
Colegio Autonomia
Middle School Degree
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