Paula J. Jacobs
Kaukauna,WI
Overview
16
16
years of professional experience
Work History
Customer Care Representative
VF Outdoor
Denver, CO
02.2011 - 08.2026
- Resolved customer inquiries through effective communication via phone, email, and chat channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Kaukauna High School
Kaukauna, WI06-1982
Skills
- Inbound customer service
- Call center experience
- First call resolution
- Product knowledge
- Order processing
- Understanding customer needs
- Policies and procedures adherence
- Time management
- Decision-making
- Teamwork and collaboration
- Customer needs assessment
- Punctuality and reliability
Timeline
Customer Care Representative
VF Outdoor
02.2011 - 08.2026
High School Diploma -
Kaukauna High School