Paula Jane Labian
Pittsburg,CA
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ordertaker/Server/Club Attendant
Intercontinental Hotel Group, IHG
San Francisco, CA
08.2023 - Current
- Answer phone in a good customer service,I also serve in In Room Dining and an attendant in the hotel’s Club Lounge making sure customers get quality food and service.
- Ensured accuracy of all orders before submitting them to the kitchen staff.
- Checked with guests to ensure that they were satisfied with their meals.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Provided excellent customer service through positive interactions with guests while anticipating their needs.
- Responded to inquiries from members or staff regarding services provided in the club lounge area.
- Greeted and welcomed guests to the lounge.
CNA Student
GREENRIDGE POST ACUTE
Richmond, CA
12.2023 - 01.2024
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Encouraged patient participation in therapeutic activities such as walking, stretching exercises or physical therapy sessions.
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.
Customer Service Crew Member
Panda Restaurant Group, Inc., Panda Express
Pittsburg, CA
08.2022 - 01.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Caregiver
Team Risk Management Strategies
Concord, CA
01.2022 - 04.2022
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
Certified Nursing Assistant -
SISUCARE
San Jose, CA01-2024
High School Diploma -
San Joaquin National High School
Calbayog City,Philippines03-2018
Some College (No Degree) - Nursing
UNIVERSITY OF SAN JOSE-RECOLETOS
CEBU CITY,PHILIPPINESSkills
- Guest Relations
- Menu Memorization
- Invoicing and Billing
- Deadline Management
- Patient Companionship
- Documentation
- Meal Preparation
- ADL Assistance
- Compassionate client care
- Behavioral Management
- Basic Housekeeping
- Problem-Solving
- Client Relationship Building
- Customer Service
Certification
BLS Certified and Certified Nursing Assistant
Timeline
CNA Student
GREENRIDGE POST ACUTE
12.2023 - 01.2024
Ordertaker/Server/Club Attendant
Intercontinental Hotel Group, IHG
08.2023 - Current
Customer Service Crew Member
Panda Restaurant Group, Inc., Panda Express
08.2022 - 01.2023
Caregiver
Team Risk Management Strategies
01.2022 - 04.2022
Certified Nursing Assistant -
SISUCARE
High School Diploma -
San Joaquin National High School
Some College (No Degree) - Nursing
UNIVERSITY OF SAN JOSE-RECOLETOS
BLS Certified and Certified Nursing Assistant
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