Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula L. McNeal

Sacramento,CA

Summary

Hello, I’m Paula McNeal, desiring to be and looking forward to being your next greatest team player.


Over the years, I’ve had the opportunity to wear many hats—working as a Medical Assistant, volunteering in my community, and even serving others in customer service roles. No matter the setting, one thing has remained constant: my passion for pouring into people and helping improve their quality of life.

I’ve always believed that kindness, empathy, and a listening ear can make all the difference. Whether I’m taking vital signs in a clinical setting, offering guidance over the phone, or showing up for someone in need through volunteer work, I strive to make each person feel seen, supported, and genuinely cared for.


My skills have naturally transferred across different fields—from understanding patient needs in healthcare, to solving problems in customer service, to simply being a helpful presence wherever I’m needed. At the core of everything I do is a deep love for people and a desire to leave them better than I found them.

Overview

19
19
years of professional experience

Work History

Medical Assistant

Maximum Healthcare Staffing
02.2021 - 12.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • registered patients in the EMR system
  • Recorded vital signs
  • Register students and staff for COVID-19 test elementary junior high school as well as high high school
  • exam room and locked up daily
  • Obtained client medical history, medication information, symptoms, and allergies.


Lead Customer Care Representative

Superior Vision Services
03.2006 - 08.2018
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Established clear performance metrics, enabling effective monitoring and evaluation of team members'' progress.
  • Fostered strong relationships with key clients through proactive communication and personalized service offering.
  • Trained new employees
  • Facilitated open communication channels between team members and management, promoting collaboration towards shared goals.
  • Cross-trained and provided backup support for organizational leadership.

Education

No Degree - Medical Office Administration

Unitek College
Sacramento, CA
06-2018

Skills

  • HIPAA regulations knowledge
  • Appointment management
  • Client support
  • Proficient in medical terminology
  • Patient vital sign assessment
  • Medical terminology
  • Electronic medical records proficiency
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Electronic health records
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Specimens collection and processing
  • Adaptable
  • Patient relations
  • EMR / EHR
  • Insurance verification
  • Patient care coordination
  • Patient flow management

Timeline

Medical Assistant

Maximum Healthcare Staffing
02.2021 - 12.2024

Lead Customer Care Representative

Superior Vision Services
03.2006 - 08.2018

No Degree - Medical Office Administration

Unitek College
Paula L. McNeal