Paula L Phillips
Boynton Beach,FL
Summary
Versatile leader recognized for driving results in collaborative, inclusive manner. Talent for proactively identifying and resolving problems including reversing negative trends, controlling costs, automating staffing systems and processes, maximizing productivity and delivering multi-million dollar profit increases.
Overview
34
34
years of professional experience
Work History
Senior Vice President
Ascension
St Louis, Missouri
05.2022 - Current
- Collaborate with cross-functional teams to drive organizational objectives forward.
- Champion change management efforts to adapt processes in dynamic environments.
- Coordinate with leadership to develop and implement organizational strategies.
- Provide strategic guidance on operational decisions to executive teams.
- Establish key performance indicators to monitor progress against objectives.
- Build top-performing teams through effective coaching and mentoring.
- Cultivate industry relationships and customer partnerships to capitalize on opportunities.
- Organizational oversight for the following areas: Labor Management, Flexible Workforce, Case Management, Transfer Centers, Centralized CVO, and Clinical Operations including Emergency Services, Perioperative Services, Women's and Children's Services, and Inpatient Throughput.
Vice President, Workforce Management and Education
Tenet Health
Dallas, TX
08.2017 - 05.2022
- Operational oversight for hospital talent acquisition teams, labor management teams, internal staffing agency, enterprise contract labor centralized team, and clinical education.
- Created business process flows to identify opportunities for improvement. Implemented best practices to strengthen internal systems, and spearhead proactive change.
- Coordinated staff across multiple locations with a stellar record of meeting or exceeding demanding targets.
- Centralizing talent acquisition teams resulted in an increase of 138% in new hires in a difficult labor environment.
- Created an internal staffing agency with standardized operating procedures, resulting in a staff of over 3,500 clinicians and $147M in contract labor cost avoidance in 2021.
- Established a labor management structure and governance, which resulted in $450M labor cost savings in 2021.
- Streamlined and standardized clinical onboarding and education across the enterprise, resulting in $28M of non-productive time cost savings annually.
- Standardized contract labor agreements and centralized oversight result in enhanced fulfillment, $54M annual cost savings in rate adjustments alone, expedited onboarding, as well as standardized compliance and credentialing.
- Developed a structure to evaluate service line profitability and labor costs to support.
Vice President Clinical Operations/Division Ethics and Compliance Officer
HCA/HealthTrust Workforce Solutions
Nashville, TN
02.2002 - 07.2017
- Responsible for the development and evolution of the overall strategy for clinical operations
- Participated in overall business planning, bringing a current knowledge and future vision of technology and systems as related to the organization's competitive position
- Oversaw compliance with facilities policy and procedures, state and federal regulatory entities (e.g., TJC) and participate/assist with facility audits/surveys
- Provided a strong commitment and structure to support clinical excellence initiatives within partner organizations by collaborating and achieving consistency in the way care is delivered, as it relates to contract staff, thus improving the patient experience
- Collaborate with Corporate leadership and facility CNOs to ensure we are working in Parallel with the initiatives across their organizations
- Dedicated focus on clinical excellence and continuous improvements.
Vice President Corporate Operations
HCA / HealthTrust Workforce Solutions
- Responsible for the development and evolution of the overall strategy for credentialing, payroll, contracting and logistics
- Development and integration of new technology to enhance processes
- Created business process flows to identify opportunities for improvement.
- Determines long-term organization-wide information needs and develops overall strategy for information needs, systems development and hardware acquisition, and integration including mainframe, mini, macro, and client/server computing applications
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Determined performance goals and offered tactics for achieving milestones.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Vice President of Business Implementations
HCA/Healthtrust Workforce Solutions
- Responsible for oversight of Strategic Business Implementations for external customers
- Developed and Implemented seamless implementation process for Master Staffing Agency product line
- Business owner for the implementation of all product lines to customers
- Contract negotiations with Clients and Vendors
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Created business process flows to identify opportunities for improvement.
Regional Vice President Operations/Ethics and Compliance Officer
HCA/Healthtrust Workforce Solutions
- Responsible for strategic development and operations for internal staffing agency: including local per-diem, travel, domestic permanent placement and international placement for 52 hospitals/surgery centers across 3 divisions in 9 states
- Oversight of all facility contract labor for Nursing, Allied, Administrative and Support Services
- Development and implementation of contract labor approval process later implemented to entire organization, reduced contract labor by 65%
- Developed and initiated standardized contracting process for all local vendors. Negotiated and managed all contracts with 200+ vendors to provide supplemental staffing support
- Oversight and management of recruitment, hiring and supervision of 800+ clinical employees in conjunction with 1200+ vendor employees
- Collaborated and participated in company wide rapid design session to develop scheduling excellence program centered around quality, effective and efficient patient care
- Expansion and implementation of alternate business lines to include centralized PICC team, Wound and Ostomy Care team and Cath Lab Call team
- Developed and implemented company wide Disaster Plan for contingent staffing , including oversight of Central Command Center for all of HCA
Branch Manager
MileStone Staffing Services
Nashville, TN
01.2000 - 01.2002
- Responsible for overall start up and all clinical and financial operations of first staffing branch
- New office start up including procurement of office location, development of processes/procedures, new software rollout
- Developed and implemented marketing and recruitment plan, hired 700+ employees within first 10 months of operation
- Grew client base from zero to 40+ clients in first 10 months of operations
- Broke even including all start up cost within 3 months of opening
- Development of all policies and procedures, skills checklists and clinical skills competency exams for new healthcare staffing division of MileStone Healthcare
Administrative Nursing Supervisor
Tennessee Christian Medical Center
Nashville, TN
01.1999 - 01.2001
- Administrative Supervisor on site
- Staff nurse on a variety of units as needed, including: Critical Care, Emergency Room, Medical Tele, OB/Nursery, Adult and Adolescent Psychiatric, and Physical Rehab
Emergency Room Staff Nurse
Williamson Medical Center
Franklin, TN
01.1998 - 01.2000
- Staff nurse in a 24-bed Emergency Room
Director of Nursing/Business Development Manager
HealthStaf Medical Services
Nashville, TN
12.1998 - 01.2000
- Responsible for Clinical Supervision, Recruitment, Sales, Marketing and Contract negotiation of local branch of national medical staffing agency
- Increased weekly revenues by 138% by increasing client base by 110%
- Achieved lowest cost per recruit, company wide
- Supervised, evaluated and managed 1400+ employees
- Developed and implemented process to ensure and meet The Joint Commission standards for all staff
Director of Operations
Pediatric Services of America
Nashville, TN
01.1998 - 01.1999
- Responsible for overall operations and management of Pediatric Home Care Agency
- Increased revenue by 188%
- Developed and implemented Oncology follow-up program in conjunction with Vanderbilt Children’s Hospital
- Supervised and managed office staff of 8, and clinical staff of 300
Clinical Director
CareNetwork
Lowell, AR
01.1996 - 01.1998
- Responsible for Clinical supervision for Pediatric Home Care Agency
- Initiated and supervised all Pediatric cases
- Supervised and managed 100+ Licensed Professionals to include Registered Nurses, Licensed Practical Nurses and Respiratory Care Professionals
- Developed and implemented first home Chemo Program in the state for Arkansas Children’s Hospital
Staff Registered Nurse
The Right Solutions
Tontitown, AR
01.1996 - 01.1998
- Staff nurse on a variety of units to include: SICU, CCU, OB, Emergency Room, Medical Surgical, Telemetry, Physical Rehab, Pediatrics, PICU, and NICU
Staff Registered Nurse
Washington Regional Medical Center
Fayetteville, AR
01.1992 - 01.1996
- Staff nurse on a variety of units to include: SICU, CCU, Medical Surgical, Telemetry, Geri Psychiatric, Oncology, Pediatrics, Home Health, and Hospice
Education
Masters Business Administration -
Western Governors University
Bachelors of Science Nursing -
Western Governors University
Diploma of Nursing -
Baptist School of Nursing
Skills
- Market trends and analysis
- Performance monitoring and evaluation
- Budget oversight
- Training and mentoring
- Trend Identification and Forecasting
- Process Optimization/Improvements
- Project and vendor oversight
- Staff development
- Strategic Financial Planning
- Vendor Management: Negotiations and Relations
- Systems Implementation
- Profitability Improvement
- Productivity Enhancement
- Cost Control Programs
- Team Leadership and Collaboration
- Productivity and Workforce Planning
- Clinical and Staffing Expertise
Timeline
Senior Vice President
Ascension
05.2022 - Current
Vice President, Workforce Management and Education
Tenet Health
08.2017 - 05.2022
Vice President Clinical Operations/Division Ethics and Compliance Officer
HCA/HealthTrust Workforce Solutions
02.2002 - 07.2017
Branch Manager
MileStone Staffing Services
01.2000 - 01.2002
Administrative Nursing Supervisor
Tennessee Christian Medical Center
01.1999 - 01.2001
Director of Nursing/Business Development Manager
HealthStaf Medical Services
12.1998 - 01.2000
Emergency Room Staff Nurse
Williamson Medical Center
01.1998 - 01.2000
Director of Operations
Pediatric Services of America
01.1998 - 01.1999
Clinical Director
CareNetwork
01.1996 - 01.1998
Staff Registered Nurse
The Right Solutions
01.1996 - 01.1998
Staff Registered Nurse
Washington Regional Medical Center
01.1992 - 01.1996
Vice President Corporate Operations
HCA / HealthTrust Workforce Solutions
Vice President of Business Implementations
HCA/Healthtrust Workforce Solutions
Regional Vice President Operations/Ethics and Compliance Officer
HCA/Healthtrust Workforce Solutions
Masters Business Administration -
Western Governors University
Bachelors of Science Nursing -
Western Governors University
Diploma of Nursing -
Baptist School of Nursing