Paula Mariana Espinel
Sunrise
Summary
Results-driven wholesale and retail sales professional with a strong track record of increasing revenue and enhancing customer experience. Known for excellent teamwork, adaptability in fast-paced retail environments, and a customer-focused approach.
Highly skilled in product knowledge, active listening, and consultative selling to ensure customer satisfaction, loyalty, and repeat business. Experienced in product positioning, merchandising, inventory management, and shipment processing to support efficient store operations.
Proficient in POS systems, e-commerce platforms, and customer financing programs, helping clients access flexible payment options and make confident purchasing decisions.
Core Skills- Retail & Wholesale Sales
- Customer Experience & Retention
- Product Knowledge & Merchandising
- Inventory Management & Shipping
- POS Systems & E-commerce Platforms
- Financing Programs & Payment Solutions
- Team Collaboration & Communication
- Adaptability in Fast-Paced Environments
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
USA Construction
AVENTURA
01.2026 - 02.2026
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales floor to optimize customer accessibility.
- Collaborated with team members to restock inventory and ensure product availability.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Monitored sales trends and reported findings during team meetings for strategy improvement.
- Greeted customers and helped with product questions, selections, and purchases.
OWNER
PERFUMEN FLORIDA
Doral, FL
09.2025 - 01.2026
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed inventory control systems to maintain optimal stock levels and reduce waste.
- Oversaw financial planning, budgeting, and forecasting processes to ensure profitability.
- Led team training initiatives to improve service quality and employee performance.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Developed comprehensive business plans to enhance operational efficiency and market reach.
Sales Manager
LUCKY VIDA WHOLESALE JEWELRY
FLORIDA
04.2017 - 09.2025
- Developed sales strategies to increase market penetration and customer engagement.
- Assisted in training new sales staff on product knowledge and customer service techniques.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with marketing team to create promotional materials that drive sales initiatives.
- Analyzed market trends to inform product positioning and pricing strategies.
- Managed key client relationships, enhancing customer retention rates.
- Conducted competitive analysis to identify growth opportunities in new markets.
- E commerce. ( AMAZON, EBAY, ETSY.)
- Managed sales promotions and marketing strategies on major social media sites.
Education
BBA - Nomina Y Contaduria
Universidad Militar Nueva Granada
COLOMBIA08-2021
High School Diploma -
La Merced
COLOMBIA12-2014
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Reliability and punctuality
- Store maintenance
- FLUENT IN ENGLISH AND SPANISH
- POS system operations
- Transaction processing
- Policy and procedure adherence
- Adaptable and flexible
- Conflict resolution
- Sales trends
- Positive customer engagement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Retail Sales Associate
USA Construction
01.2026 - 02.2026
OWNER
PERFUMEN FLORIDA
09.2025 - 01.2026
Sales Manager
LUCKY VIDA WHOLESALE JEWELRY
04.2017 - 09.2025
BBA - Nomina Y Contaduria
Universidad Militar Nueva Granada
High School Diploma -
La Merced