Paula Y Encarnacion
Ocala
Summary
Skilled Active sergeant & security officer offering over 19 years of experience in security. Highly experienced in safety risk analysis, de-escalating conflicts and controlling behaviors. Background includes monitoring facility grounds and closed-circuit feeds. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
18
18
years of professional experience
Work History
Security Officer
College of Central Florida
Ocala, FL
01.2021 - Current
- Respond quickly to emergency situations, typically within two minutes of the callings to assess and deflect issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings and grounds.
- Complete full building and grounds patrols every hour to spot and investigate concerns.
- Write daily activities and irregularities such as property damage, theft, guest or employee and students and visitors accidents and unusual occurrences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted regular patrols of key areas to spot and control security concerns.
Customer Service Manager/Accounting Manager
Walmart
Ocala, FL
11.2013 - 09.2023
- Successfully communicated with all 40 team members to navigate job duties and complete daily tasks.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed banking reconciliations and monthly balance sheet statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Security Officer
College of Central Florida
Ocala, FL
01.2017 - 05.2021
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sergeant/Security Officer
Brooklyn Navy Yard Development Corporation, NYSAMC
Brooklyn, NY
06.2006 - 12.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Associate of Arts - Liberal Arts And General Studies
Boricua College
New York, NY06.1997
Skills
- Bilingual, Spanish & English
- Report writing
- Surveillance skills
- Security procedures knowledge
- Security officer license
- Problem-solving
- Security operations experience
- Strong Verbal and written communication
- Certified, CPR/AED
- Knowledge of supervisory concepts
Timeline
Security Officer
College of Central Florida
01.2021 - Current
Security Officer
College of Central Florida
01.2017 - 05.2021
Customer Service Manager/Accounting Manager
Walmart
11.2013 - 09.2023
Sergeant/Security Officer
Brooklyn Navy Yard Development Corporation, NYSAMC
06.2006 - 12.2012
Associate of Arts - Liberal Arts And General Studies
Boricua College