Dynamic leader with a proven track record in cardiac device management. Expert in relationship building and critical thinking, I excel in developing high-quality patient care and driving operational efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Cardiac Device Clinic Manager
First Coast Heart And Vascular
01.2019 - Current
Management of pacemaker and defibrillator implanted devices (1,700+ patients) both in person and through remote transmissions.
Interpretation, EMR integration and management of billing for all patients.
Work closely with Physicians and other healthcare professionals to develop highest quality of care.
Developed strong relationships with patients, fostering trust and loyalty to the clinic.
Improved patient satisfaction through effective communication and compassionate care.
Created and implemented policies to improve operational efficiency and patient care quality.
President / Owner
Landscape Lighting Solutions of Northeast FL, LLC
01.2018 - Current
Enhanced company performance by implementing strategic plans and overseeing daily operations.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business financial stability.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
President /Business Co-Owner
NiteLites of Jacksonville
05.2002 - 12.2019
Managed day-to-day business operations.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented marketing strategies to increase brand awareness and attract new customers.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Senior Sales Consultant
Boston Scientific
03.1995 - 01.2010
Increased sales revenue by developing and maintaining strong relationships with key clients in the medical device industry.
Coordinated training sessions for healthcare professionals on proper use of medical devices, increasing safety measures during procedures.
Established strong rapport with key opinion leaders in the medical community, leveraging their endorsement of our products when approaching potential customers.
Provided expert knowledge on medical devices to clients, fostering trust and credibility within the industry.
Area sales trainer / contributing to others professional development and success within the organization.
Met with physicians, directors and healthcare executives to successfully sell medical devices.
Grew business from less than 1 million per year in 1995 to 13.8 million in 2007. Ranked top 5% in sales force nationally from 1999-2010.
Awarded the prestigious Statesman Award, in recognition of sales professionals who consistently exceed customer and corporate expectations while providing leadership, direction and inspiration.
Education
Post Graduate Certificate - Implantable Cardiac Pacing And Defibrillation
Arrhythmia Technology Institute
Bradenton, FL
1995
Bachelor of Science - Psychology
NC State University
Raliegh, NC
05.1994
Skills
Business development and planning
Cardiac device management
Relationship Building
Patient Education
Effective Communication
Patient Engagement
Medical Documentation
Teamwork and Collaboration
Critical thinking abilities
Certification
IBHRE Testamur
CDRMS
Timeline
Cardiac Device Clinic Manager
First Coast Heart And Vascular
01.2019 - Current
President / Owner
Landscape Lighting Solutions of Northeast FL, LLC
01.2018 - Current
President /Business Co-Owner
NiteLites of Jacksonville
05.2002 - 12.2019
Senior Sales Consultant
Boston Scientific
03.1995 - 01.2010
Post Graduate Certificate - Implantable Cardiac Pacing And Defibrillation
Arrhythmia Technology Institute
Bachelor of Science - Psychology
NC State University
IBHRE Testamur
CDRMS
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