Paul C. Overley
Proformace Manager
Grand Rapids,MI
Summary
Tech savvy Manager with a history of solving complicated issues while coming up with time saving solutions. Military, Construction, Farming background has imprinted Attention to Detail, Measure Twice Cut Once mentality.
Overview
24
24
years of professional experience
Work History
Performance Manager
Berger Chevrolet
Grand Rapids, MI
03.2019 - 07.2021
- Oversaw employee performance, corrected problems and increased efficiency to eliminate aggravations that mentally slow people down.
- Offered hands-on assistance to customers, assessing needs and maintaining good customer relations.
- Coached and trained employees on new software, devices, updating their technology portfolios.
- CRM Trainer. Teaching employees how to efficiently use customer management system for growth.
- CRM Admin Developing processes to make more user friendly system to help gather better customer information and improve sales follow up.
- Helped increase sales by 25% and gross by 75% Increase CSI by 20%
Sales Manager
Seelye Ford Kalamazoo
Kalamazoo, MI
01.2013 - 01.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis with one on ones.
- Improved sales processes to streamline customer experience.
- Developed and implemented comprehensive salesperson training program.
- Helped increased sales 30% increase gross 50% Increase CSI 70% increase
Floor Manager
Seelye Wright KIA
Kalamazoo, MI
03.2003 - 01.2013
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate options.
- Coached employees in successful selling methods and consistent follow up process to generate more business.
- Increased sales by 100% increase gross by 150% increase CSI 30% increase
Sales Associate
Seelye Wright Auto Group
Kalamazoo, MI
03.1998 - 07.2003
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Greeted customers and helped with product questions, selections and purchases.
Skills
Negotiation
Performance improvements
Proficient in Apple, Microsoft, Word, Doc
Relationship building
Training & Development
Software deployment management
Technical Support
Mobile Device Deployment
Desktop Technical Support
Microsoft Office
Mac systems
Desktop support
Application support
Adaptability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Performance Manager
Berger Chevrolet
03.2019 - 07.2021
Sales Manager
Seelye Ford Kalamazoo
01.2013 - 01.2019
Floor Manager
Seelye Wright KIA
03.2003 - 01.2013
Sales Associate
Seelye Wright Auto Group
03.1998 - 07.2003