Summary
Overview
Work History
Skills
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Paul C. Overley

Paul C. Overley

Proformace Manager
Grand Rapids,MI

Summary

Tech savvy Manager with a history of solving complicated issues while coming up with time saving solutions. Military, Construction, Farming background has imprinted Attention to Detail, Measure Twice Cut Once mentality.

Overview

24
24
years of professional experience

Work History

Performance Manager

Berger Chevrolet
Grand Rapids, MI
03.2019 - 07.2021
  • Oversaw employee performance, corrected problems and increased efficiency to eliminate aggravations that mentally slow people down.
  • Offered hands-on assistance to customers, assessing needs and maintaining good customer relations.
  • Coached and trained employees on new software, devices, updating their technology portfolios.
  • CRM Trainer. Teaching employees how to efficiently use customer management system for growth.
  • CRM Admin Developing processes to make more user friendly system to help gather better customer information and improve sales follow up.
  • Helped increase sales by 25% and gross by 75% Increase CSI by 20%

Sales Manager

Seelye Ford Kalamazoo
Kalamazoo, MI
01.2013 - 01.2019
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis with one on ones.
  • Improved sales processes to streamline customer experience.
  • Developed and implemented comprehensive salesperson training program.
  • Helped increased sales 30% increase gross 50% Increase CSI 70% increase

Floor Manager

Seelye Wright KIA
Kalamazoo, MI
03.2003 - 01.2013
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate options.
  • Coached employees in successful selling methods and consistent follow up process to generate more business.
  • Increased sales by 100% increase gross by 150% increase CSI 30% increase

Sales Associate

Seelye Wright Auto Group
Kalamazoo, MI
03.1998 - 07.2003
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers and helped with product questions, selections and purchases.

Skills

Negotiation

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Work Availability

monday
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morning
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Performance Manager

Berger Chevrolet
03.2019 - 07.2021

Sales Manager

Seelye Ford Kalamazoo
01.2013 - 01.2019

Floor Manager

Seelye Wright KIA
03.2003 - 01.2013

Sales Associate

Seelye Wright Auto Group
03.1998 - 07.2003

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Paul C. OverleyProformace Manager