PAULEEN ITEBETE
Powell Butte
Summary
Dependable and adaptable team-player well-versed in office management, sales and marketing, customer care and MS Office. Skilled at building and maintaining long-lasting relationships among key stakeholders and clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administration Officer
Solar Panda
10.2018 - 05.2023
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Monitor and update employee database as per the requirements
- Produced detailed reports to track trends and keep senior management informed
- Support in organizing training for employee improvement wellness programs and leave management processing
- Aided colleagues, managers and customers through regular communication and assistance
- Improved operations through scheduling management of board meetings, travel itineraries and agenda plans
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Customer Care Representative
Solar Panda
02.2018 - 10.2018
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Assisted call-in customers with questions and orders
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Logged call information and solutions provided into internal database
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Office Manager
Cone Consultants
10.2017 - 01.2018
- Coached new hires on company processes while managing employees to achieve maximum production
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Arranged corporate and office conferences for company employees and guests
- Developed standard operating procedures for all administrative employees
- Managed office operations while scheduling appointments for the director.
Sales Representative
Green Dreams
01.2017 - 03.2017
- Increased client uses on the iCow application by offering advice and answering queries on the application
- Documented customer interactions through surveys to capture data on excel for weekly presentations
- Achieved monthly target for farmer outreach by promoting iCow application benefits and enrolling new farmers
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and delivered engaging sales presentations to convey product benefits.
Intern
Karura Forest Services
05.2015 - 08.2015
- Oversaw seed collection; examined and managed tree nurseries; and selected and graded seeds
- Collected and gathered data on the size, age, and health of trees
- Reached out to the community for input and dialogue.
Sales and Marketing Representative
SWIVEL and EXP Marketing Agencies
05.2014 - 08.2014
- Analyzed and investigated price, demand and competition
- Compiled statistical information
- Participated in events, product exhibitions and promotions
- Examined needs, wants and spending patterns of target audience
- Monitored product performance.
Education
BSc.: Environmental Community Development -
Kenyatta University
04.2016
Skills
- Organization
- Professionalism
- Problem-Solving
- Creative and Innovative
- Strong Communications and Interpersonal Skills
- Database Administration
- HR Support
Certification
- Certified Virtual Assistant -ALX Africa
- Certified NEMA Associate Expert
- Certificate in Information and Technology (Computer Packages)- PAFOF College of Information and Technology
Accomplishments
- Systems and process improvement: As an Office Administrator, I came up with a filing system for new and old employees making it easier to do tasks such as tracking employee progress.
- Idea generation: As an Office Administrator, I was able to put up a library for the organization to encourage more employees to get into the habit of reading.
References
References available upon request
Timeline
Administration Officer
Solar Panda
10.2018 - 05.2023
Customer Care Representative
Solar Panda
02.2018 - 10.2018
Office Manager
Cone Consultants
10.2017 - 01.2018
Sales Representative
Green Dreams
01.2017 - 03.2017
Intern
Karura Forest Services
05.2015 - 08.2015
Sales and Marketing Representative
SWIVEL and EXP Marketing Agencies
05.2014 - 08.2014
BSc.: Environmental Community Development -
Kenyatta University
Similar Profiles
Zuena MunywokiZuena Munywoki
Business Processes Manager at Solar Panda Kenya LtdBusiness Processes Manager at Solar Panda Kenya Ltd
Sandrah NgaahSandrah Ngaah
Technical Manager at Solar Panda Kenya LimitedTechnical Manager at Solar Panda Kenya Limited
VINCENT MAKORI SUSANVINCENT MAKORI SUSAN
Field technician at Solar panda kenya limitedField technician at Solar panda kenya limited