Paulette Benz
First to Serve, Inc
Los Angeles,CA
12
years of professional experience
Results-driven Human Services professional with over 11 years of experience leading housing programs and delivering comprehensive services to unhoused populations across Los Angeles County. Proven expertise in housing coordination, program operations, staff leadership, and client stabilization. Adept at building partnerships with landlords, agencies, and community stakeholders to expand housing opportunities and improve outcomes. Strong background in case management, compliance, inspections, and crisis intervention with a commitment to promoting long-term housing stability and resident well-being.
Work History
Housing Director
1 Year 11 Months- Direct daily operations of housing programs, ensuring compliance with local, state, and organizational regulations.
- Lead program development initiatives to enhance resident services and improve housing stability outcomes.
- Cultivate partnerships with community organizations, landlords, and service providers to expand housing resources.
- Oversee staff training and performance management to ensure consistent, high-quality service delivery.
- Resolve tenant concerns and conflicts, fostering a safe and supportive living environment.
- Coordinate maintenance operations and facility improvements to maintain high housing standards.
Clinical Case Manager
3 Years 11 Months- Develop and implement individualized stability plans for Department of Mental Health (DMH) participants.
- Conduct comprehensive client assessments and adjust service strategies based on ongoing evaluations.
- Collaborate with multidisciplinary teams to streamline service delivery and improve client outcomes.
- Monitor client progress and maintain detailed, compliant documentation.
Site Director / ICMS Coordinator
1 Year 4 Months- Supervised Client Support Services staff and ensured effective program operations during assigned shifts.
- Managed Project Roomkey residents, ensuring adherence to program guidelines and COVID-19 protocols.
- Responded to emergencies and completed detailed incident reports for leadership review.
- Maintained a safe, structured environment for residents and staff.
Manager, Housing-Based Support Services
4 Years- Supervised a team of seven Intensive Case Managers supporting high-acuity clients.
- Managed a personal caseload, delivering intensive case management and housing stabilization services.
- Conducted client intake, housing placement support, and ongoing home visits to ensure retention.
- Led quarterly assessments and ensured accurate documentation and data reporting.
- Mentored staff, improving team performance and service delivery outcomes.
Residential Coach
3 Years 1 Month- Ensured safety and well-being of residents in a supportive housing environment.
- Assisted clients with daily living activities, medication management, and financial responsibility.
- Maintained accurate documentation and incident reporting in compliance with program standards.
Crisis Intervention Specialist
3 Years 3 Months- Conducted client intake and provided crisis intervention services to individuals and families.
- Connected clients to housing and supportive services to improve overall stability.
- Maintained client records and performed administrative duties to support program operations.
Education
- Human Services
Coursework in Human Services
Skills
Housing Program Leadership
Property & Facilities Management
Staff Supervision & Development
Case Management & Client Advocacy
Crisis Intervention & De-escalation
Regulatory Compliance & Inspections
Strategic Partnerships & Community Engagement
Program Development & Implementation
Data Management & Reporting
Conflict Resolution & Problem Solving
ADDITIONAL SKILLS
- - Strong Communication & Interpersonal Skills
- - Organizational & Time Management Excellence
- - Multitasking & Administrative Efficiency
- - Data Entry & Records Management
Timeline
Housing Director
Sanctuary of Hope
09.2024 - CurrentRead More
Clinical Case Manager
First to Serve, Inc
09.2022 - CurrentRead More
Site Director / ICMS Coordinator
Weingart / HYC (PRK)
11.2020 - 03.2022Read More
Residential Coach
Sanctuary of Hope
09.2018 - 10.2021Read More
Manager, Housing-Based Support Services
Coalition for Responsible Community Development
11.2017 - 11.2021Read More
Crisis Intervention Specialist
W.L.C.A.C Family Source Center
08.2014 - 11.2017Read More
University of Phoenix
from Human Services
Read More