Jennifer Moises
Gainesville,FLORIDA
Summary
Results-driven housing and social services leader with more than 20 years of experience managing complex case management programs, housing stabilization services, and multidisciplinary teams serving vulnerable populations. Extensive expertise in housing navigation, program compliance, quality assurance, staff supervision, stakeholder collaboration, and grant-funded program administration. Proven ability to oversee case management operations, ensure documentation accuracy, coordinate community resources, and support individuals experiencing housing instability, behavioral health challenges, and crisis situations. Skilled in Housing First, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, program reporting, and housing-focused service delivery.
Overview
17
17
years of professional experience
Work History
DIRECTOR OF HOUSING SERVICES
GRACE Marketplace
07.2019 - Current
- Direct housing services operations overseeing Permanent Supportive Housing and Rapid Re-Housing programs serving individuals experiencing homelessness and significant barriers to stability.
- Supervise, mentor, and evaluate a multidisciplinary team of Housing Specialists and Community Case Managers, ensuring adherence to program standards, documentation requirements, and best practices.
- Conduct quality assurance reviews of case files, service plans, progress notes, housing documentation, and program records to ensure compliance with grant requirements and organizational policies.
- Lead case conferencing and staff development activities focused on complex client situations, housing retention strategies, and service coordination.
- Coordinate community partnerships with landlords, healthcare providers, behavioral health agencies, government entities, and nonprofit organizations to support housing stability and client success.
- Assisted in a countywide emergency housing initiative during the COVID-19 pandemic that provided non-congregate sheltering and supportive services to medically vulnerable individuals experiencing homelessness. Coordinated cross-system partnerships with local government, healthcare providers, emergency response partners, and community agencies to support participant safety, housing stability, and successful transitions to permanent housing.
- Developed and implemented GRACE Marketplace's Permanent Supportive Housing program from inception, securing and managing multiple grant-funded initiatives providing more than 35 housing units.
- Achieved and maintained a 94% housing retention rate across Permanent Supportive Housing programs.
- Oversee program reporting, performance tracking, grant compliance, and outcome monitoring to ensure effective service delivery and accountability.
PERMANENT SUPPORTIVE HOUSING CASE MANAGER
GRACE Marketplace
04.2014 - 07.2019
- Provided intensive housing-focused case management services to individuals experiencing chronic homelessness and complex barriers to housing stability.
- Developed individualized service plans, conducted ongoing assessments, monitored client progress, and coordinated supportive services.
- Maintained accurate case documentation and compliance with program requirements while managing high-volume caseloads.
- Collaborated with landlords, healthcare providers, social service agencies, and community partners to resolve barriers and maintain housing stability.
- Utilized Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care approaches to support positive client outcomes.
MENTAL HEALTH CASE MANAGER
Meridian Behavioral Healthcare
07.2009 - 04.2014
- Conducted assessments, developed individualized service plans, and coordinated behavioral health, healthcare, housing, and community resources.
- Maintained detailed documentation and ensured compliance with agency and regulatory requirements.
- Advocated for clients while coordinating services across multidisciplinary systems of care.
Education
Bachelor of Arts - Sociology
University of Florida
Skills
- Case Management Leadership
- Staff Supervision & Mentoring
- Housing Stabilization & Navigation
- Permanent Supportive Housing (PSH)
- Rapid Re-Housing (RRH)
- Non-Congregate Sheltering (NCS)
- Emergency Housing Operations
- Program Compliance & Quality Assurance
- Documentation Review & Monitoring
- Housing Stability Planning
- Community Partnerships
- Grant Management & Reporting
- Data Integrity & HMIS Documentation
- Crisis Intervention
- Trauma-Informed Care
- Motivational Interviewing
- Resource Coordination
Timeline
DIRECTOR OF HOUSING SERVICES
GRACE Marketplace
07.2019 - Current
PERMANENT SUPPORTIVE HOUSING CASE MANAGER
GRACE Marketplace
04.2014 - 07.2019
MENTAL HEALTH CASE MANAGER
Meridian Behavioral Healthcare
07.2009 - 04.2014
Bachelor of Arts - Sociology
University of Florida