Paulette Briske
Detroit,MI
Summary
Adaptable professional with a background in education and office administration. Able to deliver exceptional results in diverse environments. Skilled at multi-tasking, problem solving and maintaining a positive demeanor under pressure. Eager to leverage a versatile skillset and contribute to team goals and growth in a new environment.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Edustaff/Grosse Pointe Public Schools
02.2023 - Current
- Guide classes of ~25 diverse students across various subjects.
- Deliver lesson plans for short- and long-term assignments.
- Build relationships and collaborate with staff to support diverse student needs and goals.
- Maintain an orderly classroom; Follow discipline protocols during conflicts.
Teacher | Desk Attendant
Full Lotus Yoga
10.2021 - Current
- Lead weekly group lessons (up to 20 students) focusing on alignment and breath control, enhancing strength and flexibility.
- Facilitate 2-3 workshops a year to expand the yoga program.
- Greet students and assist with class registration and general questions; Build strong student relationships.
- Demonstrate strong interpersonal skills with in-person/virtual communication.
- Answer and route inbound calls, check voicemails, read and respond to emails.
Customer Service/Sales Representative
ServiceSource International
10.2011 - 11.2016
- Conducted 40+ daily calls with at least 2 hours of talk time.
- Secured 90-100 contract renewals per quarter, achieving 85-140% of quota.
- Updated Microsoft Dynamics CRM, working with detailed information.
- Built positive relationships with resellers, end users and other key stakeholders.
- Filled general software questions; Provided excellent customer service via web chat, email and phone.
- Excelled in high paced – high pressure environment while being personable.
Spanish Teacher
Hillsboro High School
08.2009 - 05.2011
- Taught Spanish I, II, and II Honors to grades 9-12 (15-32 students per class).
- Created weekly lesson plans aligned with state standards.
- Adapted practice and assessments to diverse learning needs, including IEPs, collaborating with others as needed.
- Encouraged creativity and collaboration amongst diverse student population.
Office Clerk, Undergraduate Admissions
University of Michigan
09.2005 - 04.2009
- Prioritized office workload and delegated to office clerk assistants.
- Sorted and opened large volumes of incoming mail for timely processing.
- Performed clerical duties: filing, scanning and departmental mail distribution.
- Reviewed and prepared application documents for counselor evaluation.
Education
Master of Instructional Leadership -
Lipscomb University
01.2010
Bachelor of Arts - History and Spanish
University of Michigan
01.2009
Registered Yoga Teacher -
Kali Yuga Yoga
Nashville, TNSkills
- CRM, Microsoft Office Suite, Zoom
- Data entry and record keeping
- Written and verbal communication
- Conflict resolution, Active listening
- Empathy and authenticity
- Relationship building and management
- Adaptable
Languages
Spanish
Professional Working
Timeline
Substitute Teacher
Edustaff/Grosse Pointe Public Schools
02.2023 - Current
Teacher | Desk Attendant
Full Lotus Yoga
10.2021 - Current
Customer Service/Sales Representative
ServiceSource International
10.2011 - 11.2016
Spanish Teacher
Hillsboro High School
08.2009 - 05.2011
Office Clerk, Undergraduate Admissions
University of Michigan
09.2005 - 04.2009
Bachelor of Arts - History and Spanish
University of Michigan
Master of Instructional Leadership -
Lipscomb University
Registered Yoga Teacher -
Kali Yuga Yoga