Summary
Overview
Work History
Education
Skills
Timeline
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Paulette Castellanos

Santee

Summary

Proven ability to manage high-stress situations and foster positive environments, as demonstrated at Yes We Can. Skilled in customer service and student assessment, I excel in conflict resolution and motivating others. My background includes roles that required exceptional organizational skills and a commitment to excellence, ensuring increased loyalty and efficient service delivery.

Overview

6
6
years of professional experience

Work History

Migrants Teacher

Yes We Can
06.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Fostered positive learning environment by cultivating strong teacher-student relationships.
  • Coordinated extracurricular activities to encourage student involvement and development.

Warehouse Worker

Fedex
02.2020 - 03.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Cashier

ABC Money Exchange
05.2019 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitress

Golden Corral Buffet and Grill
01.2018 - 01.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

Middle School Teaching

UDCI
Mexico
05-2016

Skills

  • Customer service
  • Influencing others
  • Motivation techniques
  • Student assessment
  • Exceptional customer service
  • Highly motivated

Timeline

Migrants Teacher

Yes We Can
06.2022 - 06.2024

Warehouse Worker

Fedex
02.2020 - 03.2021

Cashier

ABC Money Exchange
05.2019 - 10.2019

Waitress

Golden Corral Buffet and Grill
01.2018 - 01.2019

Middle School Teaching

UDCI

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Paulette Castellanos