Paulette Leverett
Austin,Tx.
Summary
Accomplished Lead Billing Specialist in the Cryogenic Storage Industry, offering deep expertise in cryogenic account management and patient billing for highly sensitive client populations. Proficient in interpreting cryogenic records related to the intake and release of reproductive materials, ensuring accuracy and compliance with industry standards. Demonstrated success in resolving delinquent accounts and implementing targeted strategies that significantly improved collection rates. Skilled in discrepancy resolution, cross-functional collaboration, and optimizing billing workflows to enhance operational efficiency and reduce errors. Recognized for excellence in customer relations, staff mentorship, and effective use of billing software to streamline processes. Known for meticulous attention to detail and strategic planning, consistently delivering expedited dispute resolution and high-quality outcomes.
Overview
28
28
years of professional experience
Work History
Lead Billing Specialist
Fertility Storage Solutions
04.2018 - Current
- Serve as the primary point of contact for staff and patients seeking information on client account statuses or payment histories.
- Assist clients in the collection and submission of consent documentation required for the authorized disposition of cryogenically stored reproductive material.
- Analyze and interpret cryogenic storage records to verify inventory quantities and ensure alignment with electronic inventory management.
- Handle all escalated patient inquires as well as complex accounts.
- Implement a proactive approach to managing disputes, resulting in quicker resolution times.
- .Collaborate closely with IVF partner clinics to initiate billing for previously unbilled cryogenic storage accounts, validate inventory data feeds, and troubleshoot discrepancies in inventory file feeds.
- Research and resolve billing discrepancies to enable accurate billing.
- Handle account payments, providing information regarding outstanding balances, and respond to customer concerns and questions on a daily basis.
- Improve efficiency in the billing department, reducing errors and increasing invoice accuracy.
- Send and review all necessary patient documents.
- Monitor and maintain timely and efficient workflows for staff members.
- Utilize various software systems across the network to ensure accuracy and timely resolutions.
- Train and mentor all team members on best practices for billing,inventory review,disposition and escalation related tasks.
Administrative Assistant
Ovation Fertility
06.2014 - 04.2018
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided exceptional customer service to patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
Owner
Paulette's Playhouse
10.1997 - 02.2014
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Conducted regular staff training sessions to ensure consistent implementation of best practices in early childhood education.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
- Maintained accurate accounting of tuition and operating reports.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Fostered strong relationships with parents, building trust and encouraging involvement in their child''s development process.
- Managed budgets responsibly while maintaining high-quality resources for children''s daily use at the facility.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
Skills
- Correspondence
- Discrepancy Resolution
- Patient Account Management
- Collections processing
- Attention to Detail
- Work Planning and Prioritization
- Customer Relations
- Billing systems and software
References
References
Available upon request.
Timeline
Lead Billing Specialist
Fertility Storage Solutions
04.2018 - Current
Administrative Assistant
Ovation Fertility
06.2014 - 04.2018
Owner
Paulette's Playhouse
10.1997 - 02.2014
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