Paulette Mach
Canton
Summary
Dedicated to making sure the people I work with have the most pleasant experience, as well as making sure my work is accurate, timely, and efficient. Eager to use my data entry skills, people etiquette, and basic medical terminology understanding in this field for your hospital.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer service associate
Walmart
Canton
08.2025 - 11.2025
- Collected items for customers online orders in a timely manner
- Stickered prices onto clothes
- Sorted clothes into designated departments and racks
- Unboxed items from the freight boxes and organized them to designated areas in the back
Inbound sales agent
Charter Communications- Spectrum
Akron
06.2023 - 05.2024
- Took B2B calls of people inquiring for spectrum services
- Based off of their needs found people the best bundle that would suit their everyday needs and told them why it'd save them money compared to the competition
- Upgraded services when customer approved that it would improve their daily living and convenience
Crew Member
McDonald's
Canton
02.2021 - 06.2023
- Handled payments
- Covered breaks and various positions as needed
- Took customers orders
- Assisted in training new hires
Customer Service Representative
VXI Global Solutions LLC
Canton
01.2020 - 02.2021
- Helped resolve billing inquiries for AT&T
- Provided technical support for home Internet
- Helped people apply for low income Internet by making sure the information on file was accurate
- Helped schedule non emergency medical transportation for doctors appointments with Medicare and Medicade
- Went through the guests insurance information to make sure they qualified for their insurance to pay for the trip to specific appointments based off of the types of doctors appointments and locations they lived
- On an escalation team to help guests find where their rides were if it was late, and made sure the information previously put in was all accurate down to every number and spelling of words
Crew Trainer
Dunkin Donuts
Canton
08.2019 - 01.2020
- Cashing out customer
- Making iced and hot coffees
- Making specialty drinks
- Cooking the breakfast items
- Frost the donuts
- Train new hires how to do above jobs
- Do an inventory waste count at the end of my shift
Education
Highschool -
McKinley Senior Highschool
Canton, OHSkills
- Communication skills
- Cash register
- Customer service
- Sales
- Basic math
- Basic medical terminology
- Stocking
- Cash handling
- Phone etiquette
- Data entry
- Retail sales
- Multitasking
- Retail math
- Customer etiquette
- POS
- Inventory management
- Technical support
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Adaptability to change
- Merchandise upselling
- Quality assurance
Timeline
Customer service associate
Walmart
08.2025 - 11.2025
Inbound sales agent
Charter Communications- Spectrum
06.2023 - 05.2024
Crew Member
McDonald's
02.2021 - 06.2023
Customer Service Representative
VXI Global Solutions LLC
01.2020 - 02.2021
Crew Trainer
Dunkin Donuts
08.2019 - 01.2020
Highschool -
McKinley Senior Highschool