Paulette McClary
Gahanna
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Team Leader
Meijer
Gahanna
03.2025 - Current
- Supervised team members to ensure efficient store operations and customer service.
- Coordinated daily tasks and schedules for staff in a retail environment.
- Trained new employees on store policies and procedures for optimal performance.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Assistant Store Manager
Big Lots
Gahanna
07.2021 - 02.2025
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management through stock organization and replenishment.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented sales promotions to drive product visibility and customer interest.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Key Holder
Tuesday Morning
Columbus
01.2018 - 06.2021
- Opened and closed store according to established procedures.
- Managed cash register transactions and balanced cash drawers daily.
- Assisted customers with product inquiries and provided excellent service.
- Managed customer accounts and updated information in the database regularly.
- Handled customer complaints professionally, ensuring a positive experience each time.
Customer Service Representative
KTA TRANSPORTATION LLC
Columbus
02.2016 - 07.2018
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Managed customer accounts and updated information in the database regularly.
- Processed orders, returns, and exchanges accurately following company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
Education
Columbus City Schools Adult & Community Education
Columbus, OHSkills
- Team management
- Inventory control
- Customer service
- Operational efficiency
- Problem solving
- Time management
- Goal setting
Timeline
Team Leader
Meijer
03.2025 - Current
Assistant Store Manager
Big Lots
07.2021 - 02.2025
Key Holder
Tuesday Morning
01.2018 - 06.2021
Customer Service Representative
KTA TRANSPORTATION LLC
02.2016 - 07.2018
Columbus City Schools Adult & Community Education