Paulette Molina Piedra
Columbia Heights,MN
Summary
Enthusiastic Referral Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Referrals and Medical Software (Epic) and training in Medical Office. Motivated to learn, grow and excel in Healthcare.
Overview
6
6
years of professional experience
Work History
Referrals and Orders Coordinator
Community University Health Care Center- University of Minnesota
Minneapolis
2019.05 - Current
- Ensure that referrals for specialists are properly scheduled and coordinated with any additional service line such as Community Programs and interpreters; monitors patient attendance to appointments and follow-up with patients
- Assist in scheduling follow up appointments and/or referral appointments to other facilities per provider or patient request
- Coordinate across departments including Health Information Management to ensure that all required records, imaging, and/or procedural results are available to the external provider before the patient's appointment
- Work with department managers to draft standard workflows and update procedures as needed
- Collaborate with other members of the patient care team to ensure patients receive assistance/resources for medications, find transportation, or other community resources (food shelves, groups, shelters) as needed
- Connect patients to the patient service representatives to apply for public programs and other insurance resources as needed
- Assist with departed provider panels and transfers of care to new providers when appropriate
- Ensure appropriate documentation and tracking using the electronic health record (EPIC system)
- Manage new outside referrals (e.g
- Calling patients on the waitlist, update referral order tracking, notifying referring provider of outcome, documenting outreach attempts, closing referrals)
- Maintaining efficient operations (e.g
- Connect patients to staff/departments, provide verbal updates between providers about urgent patient needs)
Patient Representative
University of Minnesota Physicians
, Minnesota
2018.12 - 2019.03
- Serve as the first point of contact for patients entering the facility, greeting and checking-in patients
- Verify information and enter it into the EPIC system
- Verify insurance coverage
- Schedule appointments, interpreters, and file paperwork
- Take messages for providers from patients regarding medication refills, questions and clarifications
- Complete in basket tasks
- Collect co-payments for services
- Maintain organized front office lobby
- Rotate to the call center biweekly
- Other office related tasks.
Massage Therapist
Maplewood White Bear Chiropractic Center
, Minnesota
2018.09 - 2018.11
- Perform therapeutic exercises and rehabilitative massage
- Coordinate with doctors, and patients to determine appropriate techniques, and massage needs
- Recommend additional techniques that patients can perform at home
- Interact with clients in a friendly and professional manner
- Keep the work area in a neat, clean, organized manner.
Student Clerical Worker
Minnesota Department of Health
, Minnesota
2017.03 - 2018.08
- AIDS & STD Surveillance, Data entry of a number of different types of disease reports and investigation records
- Analyze laboratory and case reports to identify missing information and document previous reports of HIV cases to determine prioritization
- Validate paper records and updates provided concerning demographic information, lab results, clinical information, etc
- Follow up with Epidemiology and Surveillance Unit
- Comply with MDH’s data practices and security awareness policy.
Sheraton Midtown Minneapolis Hotel
, Minnesota
2016.10 - 2017.09
- Daily interaction with clients and guests
- Take orders, serve food, clean and reset tables, replenish supplies, refill glasses and cutlery
- Tallying bills.
Education
Certification - Massage Therapy
Saint Paul College - A Community And Technical College
Saint Paul, MN05.2018
Certification - Medical Office
AVIVO
Minnesota08.2016
Skills
- Strong interpersonal skills, comfortable working with diverse groups, excellent customer service, detail-oriented, self-motivated, organized, multi-task, quick learner, and ability to work in a variety of environments with a team or independently as well. Proficiency with
- MS Office, proofreading, typing skills (45 wpm).
- HIPAA Regulations
- Fluent in Spanish
- Quality Patient Care
- Referral Tracking
- Specialist Referrals
- Medical Terminology
Languages
Spanish
Native or Bilingual
Timeline
Referrals and Orders Coordinator
Community University Health Care Center- University of Minnesota
2019.05 - Current
Patient Representative
University of Minnesota Physicians
2018.12 - 2019.03
Massage Therapist
Maplewood White Bear Chiropractic Center
2018.09 - 2018.11
Student Clerical Worker
Minnesota Department of Health
2017.03 - 2018.08
Sheraton Midtown Minneapolis Hotel
2016.10 - 2017.09
Certification - Massage Therapy
Saint Paul College - A Community And Technical College
Certification - Medical Office
AVIVO
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