Paulette Olivas Escalante
Phoenix,AZ
Summary
Highly skilled HR Coordinator with experience in multiple facets of human resources, including recruitment, onboarding, and employee relations. Strengths lie in strategic planning and implementation, fostering positive relationships across all levels of an organization. Previous roles have led to improved efficiency in HR processes and enhanced employee engagement. Highly organized and technologically savvy, I effectively managed office operations and enhanced communication flow. Proven ability to prioritize tasks and maintain professionalism in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Coordinator
Advanced Spine and Pain
Phoenix, Arizona
06.2025 - Current
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Maintained personnel records and ensured accurate documentation of employee information.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Maintained employee records in compliance with applicable laws and regulations.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Managed credentialing processes for healthcare providers and facilities.
- Trained as an HR Generalist and credentialing specialist
Senior Administrative Assistant
Banner Health
Phoenix, AZ
02.2025 - 06.2025
- Provided administrative support to the senior management team, consisting of the Chief Operating Officer, Associate Director, and HR Director.
- Scheduled meetings, appointments, and events for executives.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Produced and distributed memos, newsletters, and other forms of communication.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
Phoenix, AZ
11.2023 - 02.2025
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of obstetrical surgeries for a women's clinic.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Created and managed surgical schedules for multiple gynecologists.
- Processed payments from patients for surgical services rendered.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Church Administrator
Iglesia Conforme al Corazon de Dios
Phoenix, AZ
04.2023 - Current
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
- Ordered supplies needed for daily operations of the church office.
- Managed church budget and financial reporting, ensuring accuracy of all church accounts.
- Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
- Monitored church facilities for maintenance needs; coordinated repairs with outside vendors when necessary.
- Responded to inquiries from congregants regarding spiritual matters or other issues related to the church's mission.
- Coordinated travel arrangements for pastors attending conferences or workshops offsite.
Patient Financial Services Representative
Banner University Heart Clinic
Phoenix, AZ
01.2023 - 11.2023
- Greeted patients and guests upon entering lobby areas.
- Reviewed insurance information with patients and processed copays.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Updated patient information in databases and adhered to confidentiality requirements.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
- Customer Success Specialist working in customer service and dealing with everyday banking
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Helped customers manage their accounts, give account balance, history, etc., help with their online account, file claims, and much more.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
McDonald's
08.2018 - 12.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
Packer
Bakery
05.2018 - 07.2018
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Verified labels for appropriate order numbers and item specifications.
Education
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
Phoenix, AZ04.2023
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Courteous and Professional
- Payment Collection
- Office Administration
- Clerical Support
- Technologically Savvy
- Insurance pre-certifications
- Meeting planning
- Travel coordination
- Executive support
- Expense reporting
- Employee onboarding
- Benefit administration
Affiliations
- Worship Team Leader
- Keyboard Player and Singer
- Youth Leader
- Boys & Girls Club Volunteer
Certification
- Certified Patient Access Specialist
Languages
- English
- Spanish
Timeline
HR Coordinator
Advanced Spine and Pain
06.2025 - Current
Senior Administrative Assistant
Banner Health
02.2025 - 06.2025
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
11.2023 - 02.2025
Church Administrator
Iglesia Conforme al Corazon de Dios
04.2023 - Current
Patient Financial Services Representative
Banner University Heart Clinic
01.2023 - 11.2023
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
Cashier
McDonald's
08.2018 - 12.2019
Packer
Bakery
05.2018 - 07.2018
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
High School Diploma -
Trevor Browne High School