Paulette Prince
Houston,Texas
Summary
Exceptional Supervisor with effective communication skills along with team or organization. Believes strongly in creating a stimulating learning environment where employees can complete their job duties. Experienced in coaching retail sales and completing financial responsibilities. Has unmatched customer service record and successful strategic development. Strong working relationships with teams to boost performance and meet objectives. Personable Customer Service Supervisor with a background in successful leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Results-driven Supervisor Customer Service, accustomed to overseeing operations with solid attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working knowledge of optimal practices and safety behaviors for Delivery Operations. Believes strongly in creating a stimulating learning environment in which employees could fully complete their job duties daily.
Overview
35
35
years of professional experience
Work History
Supervisor Customer Service
United States Postal Service
Houston, TX
10.1984 - 10.2013
- When collaborating with customers I listened to challenges they were having receiving mail delivery and services in the lobby
- Each situation was different and managed accordingly
- Appropriate actions were taken to solve the problem
- Presented all-new training material and policies accurately and clearly for [50 to 75] employees quarterly
- Used a variety of teaching methods such as lectures, discussions, and demonstrations
- Met with employees to discuss their performance at least once per quarter
- Enforce administration policies and rules always
- Established positive relationships with employees and managers
- Participated in regular training courses to keep up to date with new procedures and developments in the company
- Kept accurate records of employee's performance, maintaining the confidentiality of employee records and information always
- Coached employees and reviewed performance to ensure their effectiveness in job duties
- Took all necessary and reasonable precautions to protect employees, equipment, materials, and facility.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Substitute Teacher
Sheldon Independent School District
Houston, TX
09.2014 - 12.2020
- Assume the same duties as a regular classroom teacher for students, equipment, and other assigned materials.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Master of Business Administration - Marketing
LeTourneau University
Houston, TX05.2006
Bachelor of Science - Mechanical Engineering
Prairie View A & M University
Prairie View, TX12.1979
Skills
- Computer Software
- Word, Excel, PowerPoint, Publisher
- Team Management
- Corrective Actions
- Verbal and Written Communication
- EEO Mediation
- Accident Investigator
- Certified On-The-Job Trainer
- Department Of Labor, Well-informed
Timeline
Substitute Teacher
Sheldon Independent School District
09.2014 - 12.2020
Supervisor Customer Service
United States Postal Service
10.1984 - 10.2013
Master of Business Administration - Marketing
LeTourneau University
Bachelor of Science - Mechanical Engineering
Prairie View A & M University
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