Paulette Rogers

• Affinity for customer service in high-stress settings with complex customer concerns
• Excellent organizational, critical thinking, and time management skills
• Relevant training and certification in EPIC
• Advanced computer proficiency MS Office programs and EPIC electronic medical records database, online research
• Verify insurance and benefits information for clients, including collecting and processing patients' co-pays
• Prioritize and handle incoming calls to address inquiries and ability to relay complex health information to providers
• Perform administrative duties, including answering telephones, making copies, sending faxes, dealing with customer complaints, scheduling, and organizing digital and paper files
• Parent and student communication

• Student needs assessment
• Excellent classroom management
• Curriculum development
• Reporting and documentation

Special needs support

Lesson implementation

Small group instruction